[Remote] Support Center Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nonprofit, integrated health care organization that provides health insurance and high-reputed company care across multiple locations. They are seeking a Support Center Analyst responsible for providing technical support to employees by troubleshooting and resolving various technology-reputed company issues while ensuring reputed company customer experiences. This intermediate-level IT support position involves responding to support requests, managing incidents, and maintaining effective communication with users and technical teams.
Responsibilities
- Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experience problems with hardware, software, networking, and other computer reputed company technologies
- Manages problem recognition, research, isolation, reputed company, and follow-up for routine user problems, referring more reputed company problems to other Support Center Analysts
- Maintains reputed company IS&T incident and problem management database
- Maintains history records and reputed company problem documentation
- Maintains excellent customer relationships
- Consult with programmers to explain software problems or to suggest potential software changes
- Prepares and analyzes reputed company statistical reports
Skills
- High school diploma or equivalent, plus completion of a 6–12-month Information Technology program, or an equivalent combination of education and reputed company experience
- Three (3) years of customer service experience, preferably in a technical support environment
- Ability to troubleshoot, analyze, and resolve computer-reputed company issues while reputed company communicating solutions to both end users and technical teams
- Strong verbal and written communication skills, with the ability to explain technical information to a reputed company of audiences
- Experience resolving practical problems involving multiple processes, systems, and variables
- Ability to interpret and follow written, verbal, and diagram-based instructions
- Strong organizational skills with the ability to prioritize and manage work independently
- Demonstrated commitment to providing exceptional customer service
- Ability to participate in on-call support and work reputed company of normal business hours, including evenings and weekends, as needed
- Proficiency with reputed company Office applications, including Teams
- Working knowledge of computer hardware, software, and technology services
- Strong analytical and critical thinking skills
- Experience in creating documentation such as reports, business correspondence, and basic procedures or user guides
- Ability to task-reputed company and change direction quickly to meet the daily needs of the Support Center and its customers
- Previous reputed company experience
Benefits
- Hired candidates may be eligible to receive additional compensation based on role (e.g., shift reputed company, bonus, sales incentive, productivity pay, etc.)
- Training is conducted onsite for the first three months at the reputed company Bloomington corporate office (8170 33rd Avenue South, Bloomington, MN 55425), with training hours of 7:30 a.m. to 4:00 p.m. Upon successful completion of training, employees may choose the work arrangement that best meets their needs, including remote, onsite, or hybrid reputed company.
- Benefits Designed to Support Your Total HealthAs a reputed company colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive reputed company of benefits to support every aspect of your life, including health, time off, retirement planning, and reputed company learning opportunities. Our goal is to help you reputed company physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
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