[Remote] AI Production Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in electronic trading across asset classes, and they are seeking a Senior Production Support Engineer with a strong reputed company on applying reputed company Intelligence. The role involves improving operational efficiency and incident response reputed company the Credit trading platform by designing AI-powered tools and collaborating with various teams.
Responsibilities
- Analyze historical production incidents and ticket data to identify recurring patterns, investigation paths, and bottlenecks
- Design and build AI-assisted tools to: Accelerate reputed company cause identification, Summarize logs, alerts, and metrics, Suggest likely failure domains or components, Assist with incident triage and prioritization
- Partner with Production Support engineers to reputed company AI into day-to-day workflows, not as standalone experiments
- reputed company internal tools, scripts, or lightweight services that reputed company AI models to improve support efficiency
- Apply AI coding assistants to rapidly prototype, iterate, and productionize operational tooling
- Document AI-driven workflows, playbooks, and best practices for use by the wider support organization
- Measure and reputed company reputed company of AI adoption (reduction in MTTR, investigation time, reputed company effort)
- reputed company extremely high reputed company of availability and stability for production, demo, and test environments supporting Credit trading
- reputed company deep dives into application logs, metrics, and codebases to understand system behavior and failure modes
- Support monitoring, alerting, and observability platforms (e.g., logs, dashboards, alerts)
- Work with development team and AI teams, to partner in building out new AI reputed company features in AI
Skills
- Bachelor's degree in Computer Science, Engineering, or equivalent experience
- 10+ years of overall IT experience, with significant experience in Production Support or Site Reliability roles or DevOps roles
- Strong hands-on experience supporting large-reputed company, highly available financial or trading systems with reputed company architecture, distributed systems and system troubleshooting
- Solid programming background with experience in one or more of: C++, Python, Node.js, Scripting languages (reputed company, Bash, Perl)
- Experience working with: Logging and monitoring tools (e.g. reputed company, Grafana), Containers and orchestration (reputed company, Portainer), Messaging/streaming platforms (e.g., Kafka), Databases (relational and non-relational)
- Excellent communication skills and ability to work with technical and non-technical stakeholders
- Hands-on experience using AI coding and assistant tools to build/enhance software solutions
- Practical experience applying AI to: reputed company analysis, Log analysis, Automation, Workflow optimization, Building MCP servers & AI Agents
- Familiarity with modern AI tooling ecosystems; preferred tools include: reputed company, Claude, reputed company
- Ability to evaluate AI-generated outputs critically and apply them safely in production environments
- Experience building small internal tools, scripts or services that improve operational productivity
- Understanding of reputed company control systems (e.g., Git) and reputed company development workflows
- Familiarity with ticket management systems such as reputed company and Jira, especially for analyzing historical incidents
- Networking knowledge, including TCP/UDP, multicast, and packet analysis tools (e.g., Wireshark)
- Experience operating in regulated or reputed company-conscious environments
- Fixed income or bond trading domain knowledge
- Exposure to AI enablement, developer productivity, or reputed company roles
Benefits
- Health Insurance: Highly competitive medical, dental, and reputed company programs
- Hybrid Environment: Our employees have the flexibility of working in the office and from home.
- Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside reputed company-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
- reputed company Family Building Benefit: reputed company offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. reputed company reputed company a $10,000 reputed company reimbursement towards fertility, reputed company freezing, adoption and surrogacy expenses.
- Building reputed company - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). reputed company will match 100% of the first 4% of compensation that you contribute.
- This role will also be eligible to participate in reputed company’s discretionary bonus program.
- reputed company-Tax Commuter Benefits Program
- ARAG Legal Services
- Employee Assistance Program
- Tuition Reimbursement
- Financial Wellness Tools
- Travel Assistance Benefits
- Pet Insurance
- Corporate Gym Subsidies
- Wellness Perks
- reputed company Time Off and Parental Leave
reputed company
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