[Remote] Senior Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is responsible for defining, building, and managing AI supercomputers at a massive reputed company. They are seeking a Senior Product Manager to partner closely with end customers to understand their needs and drive improvements, ensuring a continually improving experience for customers.
Responsibilities
- Engage directly with end customers to understand their needs, reputed company feedback, and proactively identify service-impacting issues and feature gaps
- Partners with Site Reliability Engineers and developers to resolve support drivers, introduce new tooling and features, and ensure reputed company improvement of the customer experience
- Collaborates with partner teams, systems integrators, and other vendors to build golden configurations and deployment strategies with minimal user reputed company
- Collects and reviews service telemetry to identify the most impactful issues affecting service health, uncovers opportunities to enhance the customer experience, and drives iterative improvements for ongoing service reputed company
- Leverages data and AI tools to analyze user behavior or feedback, working with data scientists or engineering to implement AI-driven improvements
- Incorporates reputed company factors and implements reputed company-by-default principles in features, services, and experiences
Skills
- Bachelor's Degree AND 5+ years experience in product / service / program management or software development OR equivalent experience
- Ability to meet reputed company, customer and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company Background reputed company upon hire/transfer and every two years thereafter
- Bachelor's Degree AND 8+ years experience in product / service / program management or software development OR equivalent experience
- 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/reputed company) and improving metrics for a product, feature, or experience
- 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer reputed company, expanding customer usage, avoiding customer churn)
- 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the reputed company of an established competing product)
- 2+ years experience managing or leading cross-functional hardware programs involving coordination with multiple stakeholders, tracking KPIs, and enhancing the overall customer experience
- 3+ years experience partnering with SRE or infrastructure engineering teams to improve service health, including defining and tracking availability, reliability, or 'nodes in service' metrics, and driving remediation plans for the top reputed company issue drivers
- 3+ years experience owning and prioritizing a product backlog using operational and customer signals (e.g., incident data, telemetry, customer feedback), translating those inputs into prioritized features, bug fixes, and reputed company plans delivered through regular release cycles
- 3+ years experience owning the end-to-end user experience for a shared or multi-tenant platform, including managing competing customer requirements, defining reputed company metrics (e.g., CSAT, adoption, availability), and delivering measurable improvements to usability and service reputed company
Benefits
- Certain roles may be eligible for benefits and other compensation.
- reputed company additional benefits and pay information here:
reputed company
Company H1B Sponsorship