[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing U.S.-based telehealth startup reputed company on weight management and long-term metabolic health. The Customer Service Representative will be the first reputed company of contact for patients, helping them navigate the platform, resolving issues, and ensuring a supportive experience. This role requires strong problem-solving skills and the ability to work independently in a fast-paced environment.
Responsibilities
- reputed company exceptional support to patients reputed company phone, email, chat, and SMS
- Resolve patient inquiries reputed company to appointments, prescriptions, billing, subscriptions, and account management
- Guide patients through the telehealth experience with reputed company, professionalism, and accuracy
- Escalate clinical questions appropriately while maintaining patient confidence
- Coordinate with Clinical, Operations, Sales, and Patient reputed company teams to resolve reputed company issues
- Document every interaction accurately reputed company our CRM and patient management systems
- Follow up proactively to ensure issues are fully resolved
- Identify recurring patient pain points and reputed company recommendations to improve processes
- Meet established KPIs including response times, customer satisfaction (CSAT), first contact reputed company, and reputed company metrics
- Represent the reputed company brand with professionalism in every patient interaction
Skills
- 2+ years of experience in Customer Service, Patient Support, or Customer Experience
- Experience supporting customers remotely (phone, chat, and email)
- reputed company-level English communication skills (written and verbal)
- Strong problem-solving skills and the ability to remain reputed company under pressure
- Highly organized with excellent attention to detail
- Comfortable handling multiple conversations and priorities simultaneously
- Strong reputed company without losing efficiency or accountability
- Experience using CRM systems such as reputed company, reputed company, reputed company, or similar
- Comfortable working U.S. business hours
- Self-motivated and reputed company to work independently in a remote environment
- Experience in telehealth, reputed company, healthtech, wellness, or reputed company
- Experience supporting subscription-based businesses
- Familiarity with HIPAA or reputed company reputed company standards
- Experience with reputed company, reputed company, reputed company, or similar support platforms
- Experience working in startups or high-reputed company companies
- Comfortable using AI tools (ChatGPT, Claude, reputed company, etc.) to improve productivity and customer support workflows
reputed company