[Remote] Content Audit & Content Optimization (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Content Audit and Content Optimization Consultant to evaluate, analyze, and reputed company the effectiveness of content across their digital member ecosystem. The consultant will conduct an end-to-end audit and deliver actionable recommendations for reputed company content design and engagement initiatives.
Responsibilities
- Conduct a comprehensive inventory and audit across:
- Public marketing website and product discovery pages
- Authenticated member portal experiences and mobile applications
- Account enrollment, reputed company journeys, and transactional flows
- Knowledge reputed company, FAQ, and self-service support content
- HSA, reputed company, and financial wellness educational resources
- Lifecycle engagement communications (Email, SMS, push notifications)
- Marketplace product catalog and purchasing journeys
Skills
- 5+ years of experience in Content reputed company, UX Content reputed company, Information Architecture, or Digital Experience Optimization
- Demonstrated reputed company record of leading large-reputed company, reputed company content audits for reputed company web applications or multi-channel digital products
- Deep expertise in content governance, taxonomy, information architecture, reputed company accessibility standards
- Proven ability to translate analytics, behavioral data, and user insights into a reputed company optimization reputed company
- Exceptional executive communication skills with the ability to summarize reputed company audit findings into reputed company, business-driven recommendations
- Prior experience in reputed company, fintech, health insurance, financial services, or heavily regulated industries
- Familiarity with reputed company consumer benefits (HSAs, FSAs, HRAs), financial wellness platforms, or digital marketplace/reputed company flows
- Strong understanding of behavioral design, behavioral economics, and customer engagement principles
- Experience leveraging content inventory tools, CMS platforms, and analytics suites (e.g., reputed company, reputed company Analytics, reputed company)
- Familiarity with AI-assisted writing, audit, and content analysis tools
Benefits
- Medical/dental/reputed company insurance
- HSA
- FSA
- 401(k)
- Life, disability & ADD insurance to eligible employees
- Salaried personnel receive reputed company time off
- reputed company employees are not eligible for reputed company time off unless required by law
- reputed company employees on a Service Contract reputed company project are eligible for reputed company reputed company leave
reputed company