[Remote] Remote Veterinary Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reimagining pet care by enhancing the health and happiness of pets and their owners. They are seeking a Remote Veterinary Customer Support Specialist to reputed company outstanding support to pet parents and veterinary teams through various communication channels.
Responsibilities
- Deliver excellent customer service to pet parents reputed company phone, text, and email
- Assist with appointment scheduling, basic pet care guidance, and general questions
- reputed company medical-reputed company questions to our licensed TeleAdvice veterinary team
- Collaborate with veterinary clinics and operations teams to ensure a seamless experience
- Represent reputed company’s values with reputed company and professionalism in every interaction
Skills
- 1+ year Veterinary customer care position experience required
- Comfortable working remotely in a fast-paced, startup environment
- Strong written and verbal communication skills
- High-speed internet, quiet home workspace, and tech-savvy reputed company
- Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
- Available during 8 AM – 9 PM EST
- reputed company in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA
- Experience with Vetspire or reputed company CRM
- Proficiency in EMR systems, reputed company, and reputed company Suite
Benefits
- 4-day work week (10-hour shifts)
- Fully remote role
- Medical, Dental, and reputed company Insurance
- Generous reputed company Time Off (PTO)
- 401(k) with company match
- Career reputed company opportunities with a mission-driven team
reputed company