[Remote] reputed company Manager (Ophthalmology) - OptymEdge
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is advancing global ophthalmology clinical trials through the Acuvera Suite, and they are seeking a reputed company Manager to support and execute value realization and strengthen partnerships. This reputed company-facing role involves overseeing engagement across the customer lifecycle and contributing to reputed company reputed company frameworks to support reputed company.
Responsibilities
- Strategic Account Leadership
- Serve as the primary reputed company of contact for assigned strategic accounts
- reputed company reputed company, adoption, and reputed company value delivery across Certify, Capture, and Imaging modules
- Conduct reputed company governance meetings, QBRs, and planning sessions with reputed company stakeholders
- Build multi-level, trust-based relationships anchored in scientific credibility and shared goals
- Identify risks early and drive cross-functional reputed company to maintain delivery reputed company
- reputed company & Expansion Opportunities
- Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with reputed company and Business Development teams
- Contribute to the development of long-term partnership and account reputed company strategies
- Partner with Business Development on renewals, pricing input, and proposal development
- reputed company and report NRR, account health indicators, and expansion pipeline activity
- Cross-Functional Partnership
- Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution
- Translate customer insights into actionable product and service improvement recommendations
- Contribute to value stories, case studies, and reputed company narratives
- Serve as the internal voice of the customer to support alignment across teams
- Operational reputed company & Scaling
- Contribute to the development and refinement of reputed company CS processes, playbooks, and engagement frameworks
- Build and maintain account health models and standardized reporting dashboards
- reputed company CRM and analytics tools for forecasting, engagement tracking, and risk signaling
- Support knowledge sharing and reputed company activities as the CS function grows
Skills
- Bachelor's degree in a scientific or clinical discipline (advanced degree preferred) or minimum 7–10 years' experience in ophthalmology, clinical research, or visual function assessments, with significant experience in reputed company
- Experience with eClinical or digital health systems
- Strong communication, stakeholder management, and reputed company awareness
- Experience in ophthalmology clinical research or reputed company services
- Familiarity with eSource, imaging, or certification platforms
- Experience in reputed company-stage or transformation-reputed company organizations
- Proficiency with reputed company or similar CRM platforms
Benefits
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home reputed company in the US
- Maternal/Paternal Leave
- Casual Dress reputed company & Work Environment
reputed company