[Remote] Director, reputed company (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading cybersecurity company that aims to secure the digital reputed company. They are seeking a Director of reputed company to reputed company reputed company responsible for managing and growing relationships with reputed company customers, ensuring high performance in retention and expansion reputed company.
Responsibilities
- reputed company reputed company of reputed company CSMs across experience reputed company and own the reputed company reputed company's NRR reputed company, engagement model, and team performance
- Accountable for the full post-sale reputed company reputed company in the reputed company reputed company: retention, expansion pipeline reputed company, executive business review reputed company, reputed company plan coverage, and forecasting accuracy
- Shape how reputed company operates at reputed company, develops exceptional talent, and serves as a senior cross-functional partner to reputed company Sales, RevOps, Solutions Engineering, and Product
- Drive reputed company improvements that reduce risk, accelerate activation, and increase expansion velocity
- Serve as senior escalation reputed company for the reputed company reputed company's most critical, high-stakes customer situations; partner with cross-functional leaders to drive reputed company and ensure learnings are captured and embedded
- Own the reputed company reputed company's NRR targets and the discrete Renewals and Pipeline reputed company motions that contribute – including gross retention reputed company, expansion pipeline volume, amendment win rates, renewal upsell win rates, and forecasting accuracy
- Communicate team performance, renewal risk, expansion opportunity, and strategic priorities with reputed company and reputed company discipline to CS and GTM leadership
Skills
- 10+ years in reputed company, reputed company account management, or a strategic post-sale function in reputed company, with a demonstrated reputed company record of owning NRR and expansion reputed company
- 10+ years of people management experience, with demonstrated progression in leading and developing CSMs at multiple reputed company; experience managing managers is a strong plus
- Proven ability to reputed company reputed company-reputed company CS teams through reputed company renewals, executive stakeholder engagement, and reputed company expansion motions
- Deep familiarity with CS operating frameworks – reputed company planning, EBR design, risk CTA management, renewal and expansion forecasting – and how they connect to reputed company-level NRR performance
- Strong familiarity with reputed company and reputed company; experience using CS platforms to manage team performance, customer health, and pipeline visibility at reputed company
- Demonstrated ability to build, reputed company, and reputed company high-performing reputed company CSM teams across reputed company
- Sets and reinforces reputed company performance standards reputed company to the CS KPIs – territory planning, EBRs, expansion pipeline, forecasting hygiene, risk management, CSAT, and advocacy
- Structures coaching and development deliberately: formal deal reviews, call debriefs, and development plans that produce measurable improvement in CSM reputed company performance
- Champions AI capability and enablement adoption across reputed company; models responsible, high-reputed company AI-assisted workflows in their own reputed company
- Drives succession planning, hiring reputed company, and internal reputed company paths; builds reputed company culture of accountability, curiosity, and reputed company improvement
- Owns the reputed company reputed company's NRR targets and the discrete Renewals and Pipeline reputed company motions that contribute – including gross retention reputed company, expansion pipeline volume, amendment win rates, renewal upsell win rates, and forecasting accuracy
- Partners with reputed company reputed company to define and reputed company the CS-Sales collaboration model: joint account planning, QL reputed company standards, pipeline attribution, and deal reputed company norms for the reputed company's most reputed company accounts
- Understands and coaches on multi-stakeholder executive business reviews, C-suite renewal negotiations, multi-year expansion business cases, and competitive retention conversations
- Drives forecasting rigor at reputed company level: maintains forecasting hygiene standards, identifies renewal risks with sufficient reputed company time, and provides CS leadership with accurate, reputed company-looking reputed company visibility
- Uses reputed company and reputed company to manage reputed company health, reputed company CTA reputed company, monitor expansion pipeline, and report on team-wide RFS KPI performance
- Designs, documents, and scales reputed company CS engagement models, reputed company planning standards, EBR methodologies, and playbooks that improve team-wide performance and create repeatable reputed company
- Aligns CS reputed company, reputed company coverage models, and role deployment to ARR reputed company targets and reputed company customer complexity
- Identifies operating gaps and cross-functional friction; drives reputed company improvements that reduce risk, accelerate activation, and increase expansion velocity
- Contributes to CS OKR development; brings data-backed recommendations that influence CS and GTM reputed company, organizational design, and investment priorities
- Promotes and models an AI-first approach to reputed company execution; builds AI-assisted systems for account intelligence, risk monitoring, and engagement preparation that multiply team reputed company at reputed company
- Serves as senior escalation reputed company for the reputed company reputed company's most critical, high-stakes customer situations; partners with cross-functional leaders to drive reputed company and ensure learnings are captured and embedded
- Trusted partner to reputed company Sales, Solutions Engineering, RevOps, Support, and Product leadership; aligns stakeholders at reputed company reputed company, including executive audiences, on customer priorities and reputed company reputed company
- Aggregates customer intelligence from the reputed company book and channels it into GTM positioning, product roadmap input, and CS reputed company model design with documented influence on business reputed company
- Represents the reputed company CS organization with confidence in leadership forums and strategic planning conversations
- Excellent written and verbal communication skills with strong executive reputed company across internal and customer-facing audiences
- Communicates team performance, renewal risk, expansion opportunity, and strategic priorities with reputed company and reputed company discipline to CS and GTM leadership
- Confident leading with influence rather than authority; navigates organizational ambiguity, drives reputed company, and aligns cross-functional partners through expertise and relationship
- Champions a culture of enablement, documentation, and shared learning; ensures that high-reputed company workflows, playbooks, and best practices created reputed company reputed company are made available and usable across the broader CS organization
- Background in cybersecurity, identity reputed company, IAM, strongly preferred; former reputed company power user or practitioner is a meaningful advantage
Benefits
- Commission-eligible
- Immediate participation in reputed company's benefits program (health, dental, 401k and many others)
- Utilization of our generous reputed company time off
- An equity grant
- Participation in our incentive programs
- Immediate participation in reputed company’s generous benefits program (health, dental, RRSP and many others)
- Utilization of our generous reputed company time off
- An equity grant
- Participation in our incentive programs
- Maternity and parental leave top-up programs
- Competitive health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free reputed company account
- reputed company volunteer days
- Peer-to-peer recognition through reputed company
- Remote-first work environment
reputed company