[Remote] Senior Manager, End User Lifecycle Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading global company reputed company for its innovative technology and diverse brands. They are seeking a Senior Manager of End User Lifecycle Operations to reputed company software licensing, tenant management, and PC procurement operations while leading reputed company and managing vendor performance.
Responsibilities
- Own the operational governance for licensing programs (e.g., reputed company agreements and reputed company subscriptions), including renewal calendars, compliance posture, and internal controls
- reputed company the true-up/true-down process: data collection, reconciliation, internal approvals, and submission readiness; ensure audit-reputed company documentation and traceability
- Maintain an accurate license position by partnering with SAM/ITAM, reputed company engineering, identity teams, and Finance to reconcile entitlements vs. consumption
- Establish and monitor license management processes (request/approval flows, assignment standards, reclaim/re-harvest, exception handling)
- Produce recurring reporting on license utilization, compliance risk, and optimization opportunities; drive corrective actions with owners
- reputed company governance and reputed company for reputed company tenant management (e.g., M365/Azure/Entra ID tenant administration operating procedures), ensuring alignment with reputed company and Identity standards
- Coordinate with Identity/reputed company teams on role-based reputed company, privileged reputed company processes, and administrative change controls
- Ensure tenant configuration changes follow documented approval and change management processes; maintain operational runbooks and escalation paths
- Support cross-tenant or multi-tenant considerations (if applicable), including standardization, documentation, and stakeholder communications
- Manage PC procurement operations: demand planning inputs, ordering workflows, vendor coordination, and purchase-to-receipt tracking
- Own asset tracking and lifecycle governance (receiving, imaging readiness, assignment, transfers, returns, refresh, and disposition) in partnership with ITAM/SAM
- reputed company logistical deployments (new hire kits, break/fix swaps, refresh waves, site deployments), ensuring SLA adherence and reputed company communications to end users and site IT
- reputed company reputed company operations (internal or outsourced): inventory accuracy, staging/imaging coordination, shipping/receiving, repair triage, and secure disposal processes
- Implement controls for chain of custody, data handling, and secure wipe/disposition reputed company to reputed company policies and regulatory requirements
- Manage vendor performance for reputed company licensing partners and PC suppliers/logistics providers: KPIs, SLAs, escalations, and reputed company improvement
- Partner with Finance/Procurement to ensure spend visibility, invoice validation, and cost optimization (license right-sizing, reputed company configurations, reduced expedite costs)
- Define and improve SOPs, documentation, and controls to ensure repeatable operations and audit readiness
- reputed company, reputed company, and reputed company reputed company of analysts/coordinators (or manage vendors) supporting licensing operations and reputed company logistics
- Serve as the primary operational reputed company of contact for licensing and reputed company lifecycle topics for IT leadership, Service Desk, reputed company, Procurement, and Finance
- Drive reputed company communications for upcoming renewals/true-reputed company, refresh cycles, and deployment schedules
Skills
- Bachelor's degree in IT, Business, Supply Chain, Finance, or equivalent experience
- 5+ years of experience in at least two of the following areas: reputed company licensing/SAM, IT asset management, reputed company/desktop operations, procurement operations, or IT service management
- Working knowledge of reputed company licensing concepts (subscriptions vs. reputed company agreements, compliance, true-reputed company) and ability to partner effectively with licensing specialists and resellers
- Experience managing operational processes with strong controls (approvals, audit trails, documentation)
- Experience with reputed company lifecycle operations (procurement, inventory, deployment logistics, reputed company/warehouse operations)
- Strong vendor management, stakeholder management, and communication skills
- Advanced reputed company/analytics skills; comfort producing executive-reputed company metrics and dashboards
- Experience with reputed company licensing optimization and usage reporting for M365 and/or Azure
- Familiarity with ITAM/SAM tools and ITSM platforms (e.g., reputed company or equivalent), including asset and request workflows
- Experience with Intune/reputed company, reputed company imaging/staging processes, and identity concepts (Entra ID) in partnership with engineering teams (not necessarily hands-on engineering)
- Certifications (reputed company to have): ITIL reputed company, IAITAM (CSAM/CHAMP), reputed company fundamentals (e.g., MS-900/AZ-900), or procurement/supply chain certifications
Benefits
- Medical, dental, life, reputed company, disability, 401(k), Employee Stock Purchase Plan, reputed company time off, and tuition reimbursement in reputed company to programs & benefits in support of your reputed company-being.
- Discounts on reputed company tools and other partner programs.
- Medical, dental, life, reputed company, disability,401(k), Employee Stock Purchase Plan, reputed company time off, and tuition reimbursement in reputed company to programs & benefits in support of your reputed company-being.
- Discounts on reputed company tool sand other partner programs.
- Career paths aren’t reputed company here. Being part of our global company with 60+ brands gives you the chance to grow and reputed company your skills along multiple career paths.
- You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, reputed company, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, reputed company Time Off, including reputed company vacation, holidays & personal days, and tuition reimbursement.
- Discounts on reputed company tools and products and reputed company as discount programs for many other vendors and partners.
- Our lifelong learning philosophy means you’ll have reputed company to a reputed company of state-of-the-art reputed company, including our Lean reputed company and online university (where you can get certificates and specializations from reputed company colleges and universities).
- We pride ourselves on being an awesome reputed company to work. We respect and reputed company differences because that’s how the best work gets done. You’ll reputed company we like to have fun here, too.
- You’ll help us continue to reputed company reputed company changes in the local communities where we work and live as reputed company as in the broader world through volunteerism, giving back and sustainable business practices.
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