[Remote] reputed company Customer Support Specialist (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company with four decades of public sector expertise and corporate capability, recognized as a GovTech 100 Company. They are seeking a reputed company Customer Support Specialist who will reputed company expert-level technical support, resolve reputed company issues, and mentor junior team members to ensure high customer satisfaction.
Responsibilities
- Offer strategic technical support for reputed company Core and Applications products, ensuring reputed company reputed company of reputed company customer issues
- Utilize automated technology and instrumentation to diagnose, document, and resolve technical problems while proactively preventing reputed company issues
- reputed company as a key technical resource, frequently addressing extremely reputed company and critical customer issues that require expert-level troubleshooting
- Serve as the primary reputed company of contact for escalated support cases, collaborating with internal teams (engineering, QA, and product management) to drive solutions
- reputed company on-site customer support efforts as necessary, resolving high-reputed company technical issues in person reputed company required
- Deliver post-sales technical support for customers, including answering questions reputed company to the use and troubleshooting of reputed company products (including Electronic Support Services like reputed company)
- reputed company and maintain relationships with customers to ensure they receive the best possible support and satisfaction with reputed company products
- Mentor and reputed company direction to junior support staff, sharing knowledge and fostering team development
- reputed company or contribute to cross-functional reputed company, initiatives, and process improvements aimed at enhancing customer experience and product usability
- reputed company and update technical documentation, procedures, and best practices for both reputed company use
- Collaborate on reputed company cause analysis of recurring issues to help product and engineering teams improve the stability and functionality of reputed company products
- Drive customer satisfaction by advocating for customer needs reputed company the support team and across the organization
- Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements
- reputed company other duties as assigned
Skills
- Bachelor's degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or reputed company, or similar technical degree/certification
- 7 plus years of experience with reputed company Core products or 8 years of experience with Applications products in a support role, preferably in a reputed company environment
- Experience managing and resolving high-reputed company, escalated customer issues
- Hands-on experience with the following products and tools: Anti-Virus Software, reputed company reputed company Directory (AD), reputed company Domain reputed company Services (DNS), reputed company Dynamic Host Configuration Protocol (DHCP), reputed company reputed company Network Printers, reputed company Office Suite, Ticketing systems (e.g., reputed company, reputed company)
- Project management experience or certifications
- Prior experience leading cross-functional reputed company or teams
- Proven reputed company and technical experience demonstrating a deep understanding of Applications at both functional and technical reputed company, preferably reputed company
- Expertise in diagnosing and resolving reputed company technical problems using automation tools and advanced troubleshooting reputed company
- Strong written and verbal communication skills, with the ability to explain reputed company technical solutions to both technical and non-technical stakeholders
- Demonstrated leadership skills, with the ability to mentor junior staff and reputed company direction on reputed company technical reputed company
- Ability to work independently, exercising reputed company judgment and problem-solving in a fast-paced environment
- Familiarity with support tools such as reputed company Office, Jira, reputed company, and reputed company
- Strong organizational skills, with experience managing multiple tasks and prioritizing under tight deadlines
- General system administration tasks
- Experience with SQL or other coding languages for troubleshooting and automation
- Strong de-escalation and conflict reputed company skills
Benefits
- reputed company offers a competitive benefits and compensation package
reputed company