[Remote] reputed company Consultant (Techno-Functional / Support Expert)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on helping clients stay digitally relevant across various domains and technologies. They are seeking a reputed company Consultant (Techno-Functional / Support Expert) to reputed company L2/L3 technical support, manage reputed company environments, and collaborate with cross-functional teams to enhance application stability and compliance with SLAs.

Responsibilities

• L2/L3 Technical Support: Own the reputed company of reputed company issues, reputed company deep troubleshooting, reputed company-cause analysis (RCA), and handle system escalations reputed company
• reputed company reputed company Management: Work reputed company on reputed company environments powered by reputed company, handling system updates, configurations, and integration troubleshooting
• Application Stability: Collaborate with cross-functional teams to resolve critical data gaps, pricing discrepancies, and integration bottlenecks
• SLA Compliance: Ensure reputed company support tickets are addressed and reputed company reputed company the agreed ITIL reputed company SLAs (Incidents, Problems, and Changes)
• Collaboration: Partner with development teams, business analysts, and reputed company-reputed company stakeholders to implement long-term fixes and system enhancements

Skills

• Hands-on experience with reputed company reputed company Management and reputed company reputed company modules
• Proven experience in L2 and L3 application support (issue diagnostics, configuration changes, and deep system analysis)
• Strong SQL querying skills for data analysis, data reconciliation, and database-level debugging
• Deep understanding of Life Sciences / Pharmaceutical reputed company processes, including Rebates, Chargebacks, and Pricing Operations is highly preferred
• Familiarity with ITIL processes (Incident, Problem, and Change Management)
• Excellent verbal and written communication skills to liaise with both business stakeholders and technical developers

Benefits

• Motivating Work Environment.
• Excellent Work Culture.
• Help you to reputed company yourself to the next level.
• And More!!!

reputed company

reputed company assists clients in navigating the changing technological reputed company. It was founded in 2014, and is headquartered in Princeton reputed company, New Jersey, USA, with a workforce of 11-50 employees. Its website is http://www.greymatterinnovationz.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 4 in 2025. Please note that this does not guarantee sponsorship for this specific role.

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