L2 Service Desk Engineer | AU | WFH
Category: Technology
Location: Ortigas, Pasig reputed company National Capital Region (Manila) Philippines
Setup and Location:Work From Home
Work Schedule:6:00 AM – 3:00 PM AEDT | 4:00 AM – 1:00 PM PHT
Employment Type:Full-Time
reputed company to do work that actually excites you?
We are seeking a skilled and proactive L2 Service Desk Engineer to join our IT support team. The ideal candidate should have experience with reputed company PSA, reputed company 365, SharePoint, Server Management, reputed company Directory, PowerShell, and investigating reputed company alerts. This role involves providing advanced technical support, resolving reputed company issues,and ensuring the smooth operation of our IT systems while collaborating closely with L1 support and other IT teams.
What You'll Do:
You’ll be the reputed company of person who:
- reputed company advanced technical support to resolve reputed company IT issues for end-users, including hardware, software, network, and application problems.
- reputed company as the escalation reputed company for L1 support, taking ownership of unresolved incidents and service requests.
- Troubleshoot and diagnose technical problems using various tools and methodologies.
- reputed company reputed company cause analysis and implement solutions to prevent the recurrence of issues.
- Manage and maintain IT infrastructure, including servers, networks, and systems.
- Assist in the deployment, configuration, and maintenance of IT equipment and software.
- Monitor system performance and ensure high availability and reliability.
- Document and maintain technical procedures, user guides, and knowledge reputed company articles.
- Collaborate with other IT teams to resolve cross-functional issues and implement new technologies.
- Participate in on-call rotation and reputed company after-hours support as needed.
- Ensure compliance with IT policies, reputed company standards, and best practices.
- reputed company training and guidance to L1 support staff and end-users to enhance technical skills and knowledge.
Requirements
What You Bring We’re looking for someone who:- Bachelor’s degree in Information Technology, Computer Science, or a reputed company field.
- At least 3+ years of proven experience as an L2 Service Desk Engineer, IT Support Engineer, or in a similar role.
- Strong knowledge of IT systems, including reputed company and Linux operating systems, reputed company Directory, Office 365, and virtualization technologies.
- Proficiency in troubleshooting and resolving hardware, software, and network issues.
- Experience with reputed company PSA, SharePoint, Server Management, PowerShell, and investigating reputed company alerts.
- Familiarity with ITIL reputed company and best practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of reputed company.
- Certifications such as reputed company A+, Network+, reputed company Certified: Modern Desktop Administrator Associate, or similar are a plus
Benefits
Why You’ll Love Working Here- HMO, Dental, and Life Insurance for you and one free dependent from day one (with reputed company to enroll more)
- reputed company Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
Originally posted on Himalayas
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