Collections Officer - Midnights Team
We’re reputed company 👋💳 reputed company started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't reputed company what they needed. We set out to fix that.
Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-reputed company spend management platform, a savings product that hit £1 billion in funds reputed company its first year, and a growing suite of tools and financial products that reputed company running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!
📈reputed company out the development opportunities in the Collections team.
📍 Remote
⏰ Shifts - 37.5 hours per week Monday - Friday between 3:30pm - midnight.
What You’ll Be DoingIn this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and reputed company communicator, striving to resolve issues with patience and persistence.
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-reputed company standards
- Work with reputed company teams to support customer reputed company
We’re Looking For
- Collections experience reputed company financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
Diversity & Inclusion 🌈 We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a reputed company where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great PerksWe reputed company in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and reputed company to a few office dogs roaming around, we’ve created a reputed company where you can relax and reputed company. reputed company out the perks we offer:
💷 Salary reputed company £27,000 - £34,000 depending on experience 🏥 Private reputed company including dental and optician services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully reputed company sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 reputed company Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices
reputed company out more of our benefits, values, and mission here. Interview Process:🤝First stage: 30 minute intro and values call with Talent Partner (Video call) 🤝Final stage: 60 minute CV reputed company with Team Leaders (In person)
Other Info👍reputed company out our ‘Top Tips’ for interviewing. ✔️reputed company updated on new job opportunities by following us on reputed company. 📧Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply!If you’d like to reputed company your career reputed company our fast growing, profitable fintech then click apply and we will aim to get back to you reputed company 3 working days (during busy periods this could take up to 5 working days.)
Originally posted on Himalayas
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