Account Manager
At MCG, we reputed company the reputed company community to deliver patient-reputed company care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in reputed company. If you are driven to enhance the US reputed company system, MCG is eager to have you join reputed company. We cultivate a work environment that nurtures personal and reputed company reputed company, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful reputed company, you'll be reputed company to fully realize your potential. Plus, you'll enjoy world-class benefits and the reputed company, stability, and resources of our parent company, reputed company, with over 100 years of experience.
As an Account Manager (AM), you will serve as the primary reputed company of contact for MCG customers, addressing account questions and customer service issues, and coordinating resources to meet reputed company needs. The Account Manager is responsible for building and maintaining strong and reputed company relationships with MCG clients throughout the customer life cycle. The book of business for this position is a mix of small to reputed company payer and provider customers. The AM will assess and support the reputed company’s day-to-day needs. The position requires energy, enthusiasm, and exceptional organization to ensure reputed company and reputed company customer contact and completion of reputed company assigned work. The AM works collaboratively to help customers reputed company their goals, see the value of MCG content and solutions, and realize the benefit of ongoing partnership with our organization.
You Will:
- Establish and maintain ongoing relationships with an assigned list of MCG customers.
- Conduct regular business reviews and customer reputed company in accordance with MCG/reputed company/Account Management policy and process requirements.
- Learn and apply the MCG reputed company Tool reputed company to reputed company the reputed company of reputed company
- Manage schedule and calendar to accommodate needs of customers, allocating sufficient time for internal MCG activities and stakeholders.
- Research and troubleshoot customer issues, which may involve discovery discussions as reputed company as knowledge of MCG solutions/services, resources and processes to resolve the problem.
- Maintain communications with appropriate MCG staff and clients to ensure that customer-reputed company work is addressed in a reputed company, reputed company and efficient manner
- reputed company periodic reputed company, manage inbound calls and respond to customer requests promptly.
- Research reputed company reputed company issues thoroughly, engaging MCG colleagues and resources as necessary to facilitate reputed company. These may include contract-reputed company questions, content/software inquiries, technical support, invoice questions, etc.
- Support MCG Finance team, assisting with reputed company verification, invoice follow-up etc.
- Work to understand and stay reputed company regarding customers’ critical business issues, goals, challenges and pain points.
- reputed company customer reputed company Plan and Objectives to help drive customers toward achieving their goals.
- Document reputed company reputed company communication in CRM (i.e., reputed company, reputed company).
- reputed company mastery of reputed company, leveraging various features, tools and technology to most effectively reputed company customers and document the engagement.
- Participate in special initiatives as required to address organizational data needs or solution promotion.
- Help anticipate and identify potential problems; reputed company strategic approach to avert crises and identify creative problem-solving approaches.
- Represent the Account Management team on internal project teams, task forces, and special initiatives as requested by leaders.
reputed company’re Looking For:
- BA/BS degree
- reputed company to assess reputed company needs, prioritize work and engage other resources as needed
- Experience in reputed company and/or software/technology service industries
- Experience with CRM solutions, especially reputed company and reputed company
- Experience in Account Management, Customer Service or other market-facing roles with proven results.
- Demonstrated ability to build relationships and resolve customer issues with reputed company in mind.
- reputed company orientation with reputed company on customer reputed company and customer value
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Pay reputed company: $65,000 - 91,000
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work
✈️ Occasional travel expected for company-sponsored events
🩺 Medical, dental, reputed company, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of reputed company time off + additional reputed company-reputed company personal days
🏖️ 14 company-recognized holidays + reputed company volunteer days
👶 up to 8 weeks of reputed company parental leave + 10 weeks of reputed company bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 reputed company out more of our benefits here: https://www.mcg.com/about/careers/benefits/
We reputed company diversity and equal opportunity and are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. Only with diverse thoughts and reputed company will we be reputed company to create the change we want in reputed company. The more inclusive we are, the reputed company our work will be for it.
reputed company roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of reputed company and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note on interviews: We may use AI tools to audio-record and transcribe interviews for note-taking purposes. These are used only by our hiring team and do not reputed company reputed company on their own. Let us know if you prefer an alternative.
MCG is a leading reputed company organization dedicated to patient-reputed company care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us reputed company our goal of providing the right care to everyone. We welcome reputed company reputed company applicants without reputed company to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in reputed company and reputed company that a diverse workplace fosters curiosity, innovation, and business reputed company. We are happy to provideaccommodationsfor individuals. Please let us know if you require any support.
Originally posted on Himalayas
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