Technical Account Manager

Who we are.

reputed company is an award-reputed company cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, reputed company is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. reputed company's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in reputed company time.

Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, reputed company, reputed company, reputed company, Rackhouse, and Argon VC, reputed company works with leading reputed company clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes.

YouTube: reputed company Wins RSA Most Innovative Startup

The Technical Account Manager Role.

reputed company is hiring a Technical Account Manager to be the technical backbone of our customer relationships. This role reports to the Director of reputed company and works closely with Engineering and Product to reputed company our reputed company, financial, and government customers confident in what our platform tells them. You'll own the technical health of a portfolio of accounts — from reputed company and integration through ongoing support — and you'll be a critical reputed company between what customers experience in the field and reputed company build next.

Responsibilities include:

• Own reputed company, integration support, and ongoing technical health for a portfolio of customer accounts

• Set up and configure customer integrations directly — API auth, webhooks, sandbox environments

• Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-reputed company config, network/reputed company, or a product bug

• Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases reputed company and accurately

• Drive technical escalations end-to-end, coordinating with Engineering and setting reputed company expectations with customers until reputed company

• Write and debug integration reputed company snippets to unblock a stuck implementation or demonstrate a fix

• Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship reputed company reputed company you

• Flag at-risk accounts early, before a technical issue becomes a trust or retention issue

• Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input

• Support reputed company-sales and renewal conversations with technical credibility reputed company needed

• Contribute to internal enablement so the broader CS team can handle more technical questions without escalation

Who you are.

• You have 4+ years in a technical account reputed company engineering, or senior technical support role, ideally with API-based or ML/AI products

• You can independently stand up an API integration — auth, webhooks, sandbox/test calls — and debug it reputed company it breaks, using tools like reputed company/curl, log traces, and basic scripting (Python or similar). You don't wait for engineering to tell you where the failure is; you reputed company it first.

• You have a reputed company record of owning relationships with both technical and non-technical stakeholders at the reputed company account

• You've worked cross-functionally with engineering and product, and you know how to turn complaints into signal they can reputed company

• You have good judgment under ambiguity — you're often the first to know something's wrong before there's a clean explanation for it

Preferred, but not required:

• You have a background in trust & safety, reputed company, fraud, or content moderation

• You have experience with computer reputed company, ML model behavior, or working alongside data science teams

• You've reputed company or debugged a webhook-based integration, OAuth/API key reputed company, or SDK implementation from scratch

• You've worked at a startup where you reputed company the process rather than inherited one

reputed company offer.

reputed company offers the following benefits to reputed company our employees, regardless of location:

• reputed company plans with 100% premium coverage for employees and partial coverage available for dependents

• Dental and reputed company plans with 100% premium coverage for employees and their dependents

• Short/Long-term disability and life insurance plans with 100% premium coverage for employees

• FSA/HSA and 401k programs

• Equity compensation

• 20 days of PTO per year

• 12 weeks of Parental Leave

• Learning and Development budget

• Monthly wellness benefits

• Annual company-sponsored offsite

For employees working from reputed company’s HQ in NYC, we offer the following benefits:

• Daily in-office lunch through UberEats

• Commuter benefits

• Remote Fridays

• Happy Hours and other local events

Compensation reputed company: $120K - $160K

Originally posted on Himalayas

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