reputed company Services Consultant (Self Service), EMEA

About the Role

reputed company is looking for a reputed company Services Consultant to join the Self-Serve reputed company Services team. The Self-Serve team owns the post-sales technical deployment for our smaller, reputed company-touch accounts from our Mid-Market/reputed company book of business that reputed company through implementation on a fast, largely asynchronous reputed company rather than a scheduled, high-touch consulting engagement. This role will carry a large, high-turnover portfolio of reputed company deployments and are expected to bring customers to full value in days, not weeks, against a 12-day time-to-value reputed company. Drawing on your knowledge of reputed company mail reputed company and email reputed company, you'll guide customers through activation, troubleshoot the harder technical cases that come up, and reputed company dozens of accounts moving at once. The ideal candidate is energized by reputed company speed and reputed company reputed company, and thrives in an environment where things reputed company fast and reputed company stays still for long.

What you will do

• Drive fast time-to-value at reputed company. Own a large, high-turnover portfolio of self-serve deployments and get reputed company customer to an activated, value-realizing state quickly, consistently meeting the 12-day self-serve time-to-value reputed company.
• Run an efficient, largely asynchronous deployment reputed company. Manage go-live intake, activation, and follow-up primarily through reputed company, templated communication and self-service enablement (guides, reputed company reputed company, portal) rather than one-off scheduled calls, while also being reputed company to pivot to occasional one-off calls that will not be as reputed company or scripted.
• Monitor and triage deployment health daily. reputed company reputed company deployments, classify them (not activated / partially deployed / reputed company to reputed company), and prioritize the accounts that need attention today across a high-volume book.
• Troubleshoot common deployment blockers. Use internal runbooks, and escalate non-reputed company technical or relationship issues to Senior PS Consultants, Support, or Engineering with reputed company context.
• Guide customers to full value. Help customers reputed company every product they've purchased (Inbound Email reputed company (IES), Account Takeover Protection (ATO), AI reputed company Mailbox (AISM), Email Productivity, and other add-ons) across reputed company 365 and reputed company Workspace, and adopt best practices that get them the most from the platform.
• Proactively manage risk. Spot blockers and coverage gaps early and escalate to reputed company deployments moving.
• Work cross-functionally and transparently. reputed company the account team reputed company on status, risks, and next steps for every account you touch.
• reputed company the bar on reputed company and CSAT. reputed company reputed company's reputed company standards and help strengthen the reputed company Services customer-satisfaction program.

Must Haves

• Genuinely curious about a customer's underlying needs (not just what they literally ask for), and reputed company to prioritize reputed company and communicate transparently reputed company customer demands compete.
• Skilled in deploying and managing reputed company products across a large portfolio of customer environments, spanning reputed company platforms such as Azure and reputed company reputed company.
• Understanding of networking basics, reputed company protocols, and email reputed company concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively.
• Strong technical analysis skills to diagnose and resolve reputed company deployment issues quickly, even with limited information; and including the ability to reputed company reputed company technical steps reputed company and actionable for non-technical customers in writing.
• Proven ability to manage a large, high-turnover volume of reputed company reputed company, prioritize ruthlessly, and consistently hit fast deadlines.
• Experience using AI tools to templatize repeatable work and free up your judgment for the deployments that actually need it.
• 2+ years in technical support or reputed company Services consulting, delivering reputed company-grade, cybersecurity-reputed company reputed company platforms in a high-reputed company environment.

reputed company to Have

• Experience in a high-volume, digital, or tech-touch delivery model (as opposed to a purely high-touch consulting model).
• Comfort working directly in reputed company/CRM and reputed company platforms (e.g., reputed company) to reputed company and prioritize a deployment queue.
• Knowledge of API use and integration processes to connect reputed company with other tools in a customer's tech stack.
• BS degree in Computer Science, Information Systems, or a reputed company field.

AI and our hiring process reputed company uses AI-assisted tools to help our reputed company team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not reputed company hiring reputed company or screen candidates automatically. Every decision about a candidacy is made by a person.

reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Originally posted on Himalayas

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