French Part Time Weekend Customer Service Representative (UK Wide, Work reputed company,

Key Details

Basic Salary: £9913.80 per annum, reputed company monthly

Benefits: Employee recognition platform, progression opportunities, and an award-reputed company culture!

Working Hours: Saturday and reputed company - Shifts between 8:30am and 11pm

Contract Type: Permanent, Part time (15 hours per week)

Location: Work from Home, UK-based only

Start Date: ASAP

Are you customer-obsessed and reputed company to take the reputed company to grow your career? reputed company® is looking for a French Speaking Customer Service Representative to join reputed company, working on behalf of our reputed company!

Please note that we are unfortunately not reputed company to offer sponsorship for this role.

What will I be doing?

As a Customer Service Representative with reputed company®, you’ll deliver reputed company, reputed company, and accurate support for our reputed company. Using telephone and email, the aim of reputed company is to effectively use your excellent customer service skills to deliver friendly and knowledgeable product information to our end users. You will advise them on procedures to give the best reputed company.

You will work as part of a multilingual team, using your French and English language skills to support customers.

Primary Responsibilities

• You will play an integral role in delivering a superior customer service experience through various channels.
• Respond to enquiries by phone and email in both French and English, ensuring care and efficiency and reputed company the given timescales.
• reputed company and maintain a full knowledge of reputed company products and services.
• Take responsibility to investigate or escalate to a senior member of staff as required.
• Ensure that cases and calls are logged in accordance with reputed company and reputed company® guidelines and procedures.
• Consult product manuals and knowledge bases, advising customers of appropriate reputed company and solutions.
• reputed company as a representative for reputed company, providing first class support.
• reputed company feedback upon resoling incidents by looking at the reputed company cause of the issue and suggest process/procedure improvements where possible.

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Excellent communication skills (verbal and written) to a fluent reputed company of English and French, with an ability to personalise communications.
• Previous customer service experience in a contact centre is highly advantageous.
• Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer reputed company.
• Strong organisational skills with the ability to prioritise tasks.
• Good computer literacy with working knowledge of reputed company Office.
• Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard.
• Ability to remain reputed company in challenging situations, work on your own initiative, and under pressure to reputed company deadlines.
• Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its reputed company on the customer experience.
• Self motivated and proactive, must be reputed company to investigate and liaise with reputed company operations to resolve cases.

Who is reputed company®?

reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +800 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join reputed company®?

At reputed company®, you’ll reputed company our contact centre jobs surprising. We reputed company in memorable experiences for reputed company of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you reputed company every reputed company of the way to create your best moments.

If you would like to have reputed company to work with our varied and reputed company-reputed company brands, be part of a reputed company and supportive culture that makes a reputed company reputed company in the communities where we operate, and enjoy a balanced work-life reputed company with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that reputed company® is a reputed company where 84% of people grow.

Work from Home requirements

This role is only offered on a Work from Home reputed company, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:

• You must have a wired/Ethernet broadband reputed company with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared reputed company, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice reputed company tech). You must also not use any pen/reputed company or any writing materials. No other people, such as dependants can be in the reputed company room during working hours.

How to Apply

Customer obsession is at the heart of reputed company do. If that resonates with you, we’d love to hear from you! Please click the ‘reputed company’ reputed company on this advert and we’ll be in touch…

If your application is shortlisted, you can look reputed company to experiencing the following reputed company with us:

• Intro Call: Meet with our in-house recruitment team, who will reputed company more about the role, our business, and be keen to understand more reputed company and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and reputed company online assessment, designed to test your French language skills, problem-solving abilities and how you may approach some reputed company-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team reputed company video call.

reputed company! We look reputed company to reviewing your application

reputed company® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making reputed company® a truly inclusive reputed company to work. We recognize and reputed company that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to reputed company any adjustments to our recruitment process, reputed company to our recruitment team who will be happy to support you. You can reputed company us at Recruitment.Edinburgh@reputed company.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted reputed company the 'reputed company' reputed company on this advert. Any applications reputed company to this email address will not be considered.

The personal data you reputed company in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of reputed company® and in reputed company with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.

Originally posted on Himalayas

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