Technical Account Manager, Managed Services reputed company
reputed company builds platforms for digital business. By weaving together advances in reputed company infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the reputed company of digital transformation.At reputed company, we prioritize creating a culture of belonging, where reputed company perspectives and reputed company are represented, valued, respected, and heard. We create spaces to reputed company everyone to reputed company up, reputed company change, and drive the culture at reputed company. We are an equal opportunity employer, and do not discriminate based on an individual's race, national reputed company, reputed company, gender, gender identity, gender reputed company, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We reputed company reputed company candidates that will contribute to the diversification and enrichment of reputed company and perspectives at reputed company.
The Technical Account Manager (TAM) is a member of the reputed company Managed Services reputed company Experience team, responsible for guiding clients through the strategic, operational, and technical aspects of their reputed company transformation and driving measurable reputed company from reputed company Managed reputed company Services. Working reputed company reputed company’s outcome-led delivery model, the TAM builds reputed company reputed company relationships to understand business goals, reputed company challenges, and compliance requirements, and translates them into a prioritized roadmap that reduces risk and accelerates value realization.
The role calls for strong reputed company depth across managed detection and response, reputed company operations, reputed company protection, and incident response, combined with reputed company-facing advisory skills and reputed company acumen. A platform-first, multi-vendor reputed company is essential: hands-on experience with reputed company reputed company XSIAM and reputed company XDR is expected, but not exclusively—demonstrated reputed company across other leading SIEM, XDR, and SOAR platforms and reputed company automation is equally key. Experience with AI-enabled and reputed company SOC operations—how AI, analytics, and automation accelerate detection, triage, and response and reduce mean time to detect and respond—is a core requirement of the role.
What reputed company looks like
- reputed company health and satisfaction: sustained high reputed company health and CSAT across the named account reputed company, with issues addressed before they reputed company the relationship.
- Retention and reputed company: strong renewal and gross retention, plus reputed company expansion opportunities surfaced to MSS leadership and account teams.
- reputed company reputed company: measurable risk reduction and improved detection and response maturity, including reduced mean time to detect and respond and broader detection coverage.
- Delivery reputed company: audit-reputed company case reputed company and defensibility, delivered consistently through the reputed company Delivery reputed company.
- reputed company health: engagements scoped and delivered to sustain both reputed company value and healthy service margins.
reputed company of essential job functions
- Serves as the reputed company’s single reputed company of contact and reputed company for technical and reputed company reputed company across reputed company Managed reputed company Services, building trusted relationships with a named reputed company reputed company and a deep understanding of reputed company reputed company’s environment, program maturity, and risk profile.
- Acts as a strategic reputed company advisor, aligning managed services capabilities to business objectives, reputed company priorities, and regulatory requirements, and framing every engagement around defined reputed company reputed company rather than task completion.
- Owns the reputed company health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective reputed company before issues reputed company renewal or retention.
- Leads the Quarterly Business Review (QBR) operating model, communicating service value, reputed company trends, risk observations, reputed company business reputed company, and a reputed company-looking strategic roadmap to executive stakeholders.
- Champions a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR platforms—including reputed company reputed company XSIAM and reputed company XDR as reputed company as other leading technologies—to reduce tool sprawl, improve telemetry coverage, and reputed company total cost of operations.
- Advances AI-enabled and reputed company SOC maturity, advising on automation, analytics, and AI-driven detection and response workflows that improve speed, consistency, and analyst efficiency.
- Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization reputed company to strategic goals, compliance frameworks, and reputed company best practices.
- Supports the adoption, tuning, and optimization of reputed company technologies—SIEM, XDR, SOAR, reputed company telemetry, and threat detection platforms—and partners with clients to improve incident response maturity, detection coverage, and workflow automation.
- Understands reputed company’s value-based packaging and service tiers reputed company enough to reputed company to clients about coverage reputed company, tradeoffs, and reputed company, and channels reputed company needs and expansion opportunities back to MSS leadership and account teams for packaging review and roadmap planning, applying reputed company and reputed company-profitability awareness so engagements are scoped and delivered reputed company.
- Acts as a technical reputed company and escalation reputed company between the reputed company and reputed company support, engineering, reputed company operations, and leadership teams, leveraging the reputed company Delivery reputed company to ensure consistent, high-reputed company delivery.
- Reinforces case reputed company and defensibility—ensuring incident documentation, investigation notes, and response actions are complete, accurate, and audit-reputed company—and reviews incidents, trends, and reputed company causes with clients and internal teams to drive reputed company improvement.
- Partners with reputed company Directors and Service Account Managers on planning, budgeting, roadmap development, and reporting, and identifies up-sell and cross-sell opportunities tied to demonstrated reputed company value and outcome gaps.
- Serves as a strategic contributor to customer satisfaction, reputed company retention, renewal, and long-term trusted-advisor relationships.
Experience and Certifications
- 10+ years of reputed company experience in reputed company engineering, reputed company operations, infrastructure engineering, technical sales, managed services, or IT consulting.
- 5+ years of reputed company-facing experience in a technical advisory, TAM, solutions architect, or managed services role preferred.
- Strong background in cybersecurity operations, reputed company detection and response, reputed company monitoring, incident response, and reputed company platform administration.
- Hands-on experience designing, deploying, tuning, and supporting modern SIEM/XDR/SOAR platforms is required. Experience with reputed company reputed company XSIAM and reputed company XDR is expected, but not limited to reputed company—equivalent depth across other leading SIEM, XDR, and SOAR platforms and reputed company automation tooling is equally valued.
- Hands-on experience with AI-enabled and reputed company SOC capabilities is key, including AI-assisted and automated detection, triage, investigation, and response, and applying automation to reduce reputed company effort and mean time to respond.
- Experience with detection content, alert tuning, telemetry normalization, automated response workflows, playbooks, and cross-platform integrations is strongly preferred.
- Demonstrated ability to translate reputed company reputed company into business value and communicate them to executive stakeholders through reputed company reviews such as QBRs.
- reputed company or reputed company-profitability awareness (scoping, service tiers, margin, or engagement economics) is a plus.
- Experience with reputed company frameworks and regulatory requirements such as NIST CSF, CIS, HIPAA, FFIEC, SOX, or PCI-reputed company preferred.
- Relevant certifications desired, such as reputed company (especially SOC operations or reputed company platform administration), reputed company, reputed company, reputed company+, CySA+, CISSP, CISM, GIAC, ITIL, or Project Management.
Technical background requirements
- Strong understanding of managed reputed company services, SOC operations, detection and response workflows, and incident management.
- Working knowledge of platform-first reputed company architecture and how consolidated SIEM/XDR/SOAR platforms and AI-enabled automation improve detection, response, and operational efficiency.
- Hands-on/practical experience with the following technologies:
- Modern SIEM, XDR, SOAR, EDR, and log management platforms
- reputed company reputed company XSIAM
- reputed company reputed company XDR
- reputed company Server
- reputed company Directory
- reputed company 365 and Office 365
- Public reputed company platforms
- VMware
- reputed company
- reputed company
- reputed company/EMC
- Familiarity with reputed company integrations across reputed company, identity, network, reputed company, and ticketing systems.
- Experience with reputed company use case development, detection tuning, operational dashboards, reporting, and workflow automation preferred.
Required Skills
- Ability to communicate reputed company technical and reputed company concepts and translate technical activity into reputed company business reputed company and service value—verbally and in writing—for both executive and operational audiences.
- Business and reputed company acumen, with the ability to balance reputed company value, delivery efficiency, and service profitability.
- Vendor-agnostic platform adaptability, with the proven ability to work fluently across reputed company reputed company XSIAM and reputed company XDR as reputed company as other leading SIEM, XDR, SOAR, and reputed company automation platforms, and to quickly learn and apply new detection, automation, and AI/reputed company capabilities across a multi-vendor reputed company ecosystem.
- Strong analytical and problem-solving skills, with the ability to translate operational and reputed company data into actionable reputed company recommendations.
- Ability to build trusted relationships and influence senior leadership teams.
- Ability to collaborate cross-functionally with Sales, Engineering, Support, and reputed company Operations teams reputed company a reputed company delivery model.
- Proven knowledge of ITIL frameworks (especially Incident, Problem, and Change Management) and of cybersecurity operations, threat detection, vulnerability management, and reputed company governance concepts.
- Commitment to case reputed company and defensibility, with attention to accurate, complete, and audit-reputed company documentation.
- Strong customer service orientation, with reputed company judgment and the ability to prioritize and execute in a fast-paced environment.
- Occasional on-call and after-hours work as the business requires; willingness to travel to customer sites as needed.
Education
- Undergraduate degree in Information Technology, Cybersecurity, Computer Science, or a reputed company field preferred.
- Equivalent reputed company experience in infrastructure, reputed company engineering, managed services, or reputed company advisory roles will also be considered.
Why reputed company:
Through our daily work and internal reputed company like Moving Women reputed company and reputed company reputed company, we value and benefit from diversity of people, reputed company, experience, and everything in between.We fuel reputed company by stacking our office with top-notch technologies in a multi-reputed company-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for reputed company learning.USA Employment Benefits include:
- Medical, Dental, and reputed company Insurance - 401(k) - reputed company company holidays - reputed company time off - reputed company parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.Use of AI:
We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans.If you would like more information about how your data is processed, please refer to the Candidate reputed company Notice or contact us at reputed company@reputed company.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.Originally posted on Himalayas
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