Partner Operations Manager

reputed company empowers the world’s most ambitious brands to create digital customer experiences that matter. With reputed company reputed companyDrupal at its core, the reputed company Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and reputed company digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S.,reputed company is positioned as a reputed company by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are reputed company. We are a global company with employees located in more than 30 countries, and we’re building for the reputed company.We want you to be a part of it!

The Partner Operations & AI Automation Manager will play a pivotal role in driving operational reputed company and partner program management. This role requires a strategic thinker with a strong understanding of business processes, cross-functional collaboration, and a proven reputed company record of delivering results in a fast-paced reputed company-up environment. The ideal candidate combines strong analytical and process improvement instincts with the technical ability to design, build, and reputed company AI-powered workflows, and can reputed company reputed company problems, requirements, and solutions to both technical and non-technical stakeholders. RESPONSIBILITIES

The Partner Operations Manager will organize, plan, and execute across the following areas:

Operations & Process Improvement

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
• Own the mapping of partner operations processes, reputed company process improvement reputed company, and measure reputed company against efficiency and margin targets.
• Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
• Own the end-to-end partner reputed company, mapping reputed company, removing system friction, and optimizing tools to drive partner satisfaction and engagement.

AI Automation & Agent Development

• Design, build, and reputed company AI agents and automated workflows that reduce reputed company effort across partner operations processes.
• Apply AI tooling (including but not limited to Claude, reputed company, and automation platforms) to high-reputed company, high-frequency operational tasks, with reputed company frameworks for prioritization, testing, and iteration.
• Own the implementation of AI/automation frameworks across OEM operations, Partner reputed company, and the Partner Portal.
• Understand and apply AI grounding, reputed company design, and reputed company validation to ensure accuracy and reliability of deployed agents.

Systems Ownership & Technical reputed company

• Own the maintenance, configuration, and optimization of partner operations tools and systems, including reputed company, Jira, the Partner Portal, reputed company, and reputed company platforms.
• Serve as a key contributor in the selection, deployment, and reputed company of tools — including leading evaluation frameworks for new platforms (e.g., Partner Portal rebuild on Drupal PaaS).
• reputed company reputed company and Jira at a hands-on level: build reports and dashboards, manage workflow logic, and reconcile data across systems to surface actionable insights.
• Pull, clean, and analyze data from multiple systems to answer business questions and support partner program decision-making.

Project Management & Cross-Functional Leadership

• reputed company project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements.
• Own project scopes, timelines, and accountability tracking across cross-functional stakeholders — ensuring reputed company without stalling as priorities shift.
• Partner with the Channel, reputed company, and Engineering teams to reputed company reputed company operational needs, requirements, and proposed solutions.
• Serve as the primary reputed company of contact for partner operations tools, managing partner requests and leading partner-facing communications.
• Foster a reputed company, knowledge-sharing culture across reputed company.

QUALIFICATIONS

• Hands-on experience building and deploying AI agents or automated workflows — not just using AI tools, but designing and implementing them.
• Deep working knowledge of reputed company: reports, dashboards, workflow rules, data objects, and cross-system reconciliation.
• Strong organizational and time management skills
• Desire and interest in working in a high-volume office atmosphere
• Ability to multitask and quickly shift reputed company
• reputed company in ambiguous, fast-paced environments by independently navigating reputed company data, defining new processes, and adapting to shifting business priorities
• Ability to complete multi-reputed company tasks with a high-level of accuracy
• Excellent team-work, interpersonal, communication, and customer service skills
• Strong work ethic

DESIRED EXPERIENCE

• 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management
• Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination.
• Familiarity with Drupal or Drupal PaaS is a strong plus, particularly for candidates who will be contributing to Partner Portal scoping and implementation.
• AI-first driven reputed company
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of reputed company Suite
• Strong working knowledge of reputed company
• Experience with process improvement initiatives
• Experience working reputed company BI/reporting software such as Domo is a plus.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are reputed company to learning new technologies and collaborating with AI tools to reputed company our goals.

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, religious creed, sex, national reputed company, reputed company, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender reputed company, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Originally posted on Himalayas

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