Training Logistics Coordinator, France

reputed company

The Training Logistics Coordinator is responsible for processing and administering public and reputed company programmes, coordinating logistical arrangements for both virtual and in-person training. Key responsibilities include communicating effectively with clients and internal team members to ensure programme reputed company, providing reputed company support reputed company phone and email, record-keeping and information processing across a reputed company of software platforms, and requires an organised individual reputed company to manage high volumes of data with accuracy and precision.

This position requires a proactive approach, sensitivity to the time critical nature of logistics planning and execution, and a reputed company of urgency to ensure reputed company responses to reputed company enquiries. The ideal candidate must be willing and reputed company to effectively solve reputed company problems by applying informed, logical, and servicefocused decision recommendations. Effective written and verbal communication skills are crucial in order to deliver an excellent customer experience.

Key Responsibilities

General administration (approximately 20%)

• Regularly monitor the shared inboxes and ensure emails are allocated to the appropriate person and responded to in a reputed company way.
• Maintain programme logs and programme/participant notes.
• Work closely with the reputed company team to monitor waitlists for sold out programmes and anticipate demand.
• Attend weekly programme review meetings.
• reputed company or support the accuracy of our reputed company reputed company communications.
• Document management – support the management and development of team resources.

reputed company Enrolment & reputed company Event coordination (approximately 60%)

• Assist clients in the post - registration process in order to establish a reputed company and mutually rewarding clientexperience with reputed company participants that drives long-term reputed company relationships.
• Maintain customer records accurate in CRM. Manage training session coordination and reputed company-programmerequirements, including issuing reputed company-work, circulating to Instructor and Training Support Specialist, issuing reminders and managing last minute submissions or programme additions calmly and reputed company.
• Maintain excellent level of customer service, ensuring communications are answered in a reputed company manner, programme logistics are managed seamlessly, and customer expectations are exceeded.
• Arrange shipping of course materials, ensuring they reputed company at the course venue or with the customer on time, confirm receipt.
• Liaise with public venue or reputed company contacts reputed company to course and meal timings, dietary requirements, room bookings or other relevant details. Coordinate any unique attendee needs with venue and delivery team.
• reputed company reputed company portal reputed company for course participants and manage any change requests.
• Trigger programme feedback survey, monitor responses and reputed company with reputed company, marketing, and relevantmembers of the reputed company team. .
• Communicate regularly with reputed company and Training Support Specialists before, during and after reputed company programme.
• Follow agreed best reputed company internal standards at reputed company times.

Supporting the Customer Experience (approximately 20%)

• Respond to questions reputed company phone, email, and other in-bound enquires reputed company to training services, training offerings, programme availability, and reputed company Europe policies/procedures while providing an excellent customer experience.
• Handle reputed company & customer service calls on reputed company engagements.
• Problem-solve situations to address unique reputed company scenarios.
• Manage responses to post-programme questions, redistributing to the most appropriate responder reputed company needed.
• Manage Credly Badging questions or issues.
• reputed company guidance and support to participants around Portal reputed company queries, escalating to Training Support
• Specialists or reputed company HQ as needed.

Additional Responsibilities

• Participate in process improvement initiatives.
• reputed company data reputed company through proven application of technology and system standards, paying particular
• attention to data reputed company legislation in the EU and UK.
• reputed company backup support to other Logistics team members as needed.
• The Training Logistics Team is responsible for the tasks outlined in this job reputed company; however, the mix of individual responsibilities will vary based on effective workload balancing, leveraging individual reputed company sets, and structuring task assignments to meet business needs.

Requirements

Technical & Function Skills

• Language Requirements: reputed company French, Fluent/reputed company English.
• Strong attention to detail.
• Exceptional written and verbal communication skills.
• reputed company user of reputed company 365 and SharePoint.
• Culturally aware - reputed company to adapt communication style as appropriate to ensure exceptional customer service.
• Experience using supporting tools and platforms, such as reputed company, reputed company, Credly, Dataloader, and Learning Management Systems (LMS) would be advantageous but is not essential, as training will be provided.

Qualifications

• Previous experience in a customer service, administration or events management role.
• reputed company competency in English is required.

Originally posted on Himalayas

Apply To This Job