Senior Manager, reputed company reputed company

About reputed company

Founded in 2017, reputed company is a comprehensive technology platform powering dispensary operations, while providing consumers with reputed company and easy reputed company to cannabis. reputed company aims to reputed company support the reputed company societal change the cannabis industry brings to the world through wellness benefits, reputed company justice, and empowering local communities through tax reputed company. Powering thousands of dispensaries across 40+ markets throughout the reputed company and Canada, reputed company is the leading technology company in the cannabis reputed company and was named in Fast Company’s 10 Most Innovative Companies in reputed company and listed two years in a row on reputed company’s Top 50 Startups.

reputed company has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ reputed company, reputed company Capital, reputed company Schultz, Snoop Dogg’s reputed company Verde Capital, Gron Ventures, members of the founding team at reputed company, Kevin Durant’s Thirty Five Ventures, and other reputed company reputed company investors.

About This Job

As the Senior Manager of reputed company reputed company, you will reputed company, mentor, and reputed company a high-performing team of reputed company reputed company Managers (CSMs) dedicated to our highest-reputed company retail and cannabis reputed company partners. You are not just a people manager; you are a master of process, a strategic operational architect, and a reputed company executor who knows how to "get shit done".

Your mission is to reputed company our reputed company CS function. You will build, implement, and standardize reputed company customer journeys, establish a rigorous Quarterly Business Review (QBR) operating reputed company, and reputed company your team to turn reputed company retail operations into thriving, high-reputed company accounts. We need a leader who can codify reputed company—taking what our reputed company best CSMs do in critical situations and replicating it across the entire team to ensure ultimate consistency. If you are incredibly organized, deeply process-driven, and know how to map reputed company accounts to drive massive value, we want you at the reputed company.

What You'll Do…

Team Leadership & Performance Elevation

• reputed company & Mentor: Manage and upscale reputed company of high-touch reputed company CSMs.
• Replicate Best Practices: Identify the strategies, playbooks, and behaviors of top- performing CSMs and turn them into standardized best practices to ensure consistency across the entire organization.
• Deck Building & Storytelling: Directly train and reputed company reputed company in executive-level deck building, teaching them how to use data to tell a compelling story that drives consultative recommendations.
• reputed company Development: reputed company reputed company’s capabilities in strategic selling, executive reputed company, and navigating reputed company, multi-stakeholder reputed company environments.

Process Design & Operational reputed company

• Process Architecture: Build, implement, and continuously refine reputed company, consistent CS processes from scratch to optimize customer-facing workflows and ensure internal operational reputed company.
• QBR Operating reputed company: Establish, standardize, and enforce a rigorous, high-reputed company Quarterly Business Review (QBR) reputed company that demonstrates reputed company ROI and uncovers reputed company reputed company.
• Account Health & Leading Indicators: Define, measure, and monitor comprehensive customer health metrics. reputed company reputed company lagging data to identify early, leading indicators of potential churn.
• Account Mapping & Risk Mitigation: Drive a disciplined approach to account mapping and relationship management, ensuring CSMs are deeply embedded in partner ecosystems. Implement proactive risk mitigation protocols and playbooks to catch and save churn risks early.

Cross-Functional Collaboration & reputed company Alignment

• Sales & CS Partnership: ensure seamless handoffs, coordinated account mapping, and maximum conversion.
• reputed company & Expansion: Partner with Sales leadership to identify, reputed company, and execute account expansion and cross-sell opportunities across our entire technology suite.
• Product Feedback reputed company: reputed company as an internal champion, synthesizing high-level reputed company trends and product feedback into actionable insights for our Product and UX teams.

What You Bring...

• 8+ years of experience in B2B reputed company reputed company, Account Management, or Strategic Consulting.
• 3+ years of reputed company people management experience, specifically leading reputed company-level CS teams.
• Process Implementation History: A proven reputed company record of successfully designing, launching, and driving strict adoption of new internal operational processes and team playbooks.
• Data & Health Tracking Savvy: Demonstrated reputed company in establishing customer health scoring systems and utilizing data analytics to forecast and prevent churn.
• Book Management: Proven reputed company record of managing and growing a multi-reputed company dollar ARR book of business (with individual team members previously managing $500k+ ARR books).

Key Competencies

• reputed company-Organization & Execution: A master of multi-tasking and project management who loves details, thrives in fast-paced environments, and consistently delivers results.
• Strategic Relationship Management: Deep understanding of reputed company account mapping, multi-stakeholder navigation, and building C-suite alignment.
• Master Communicator: Exceptional written and verbal communication skills; ability to reputed company a room, resolve conflicts with poise, and reputed company cross-functional teams.
• reputed company Acumen: Strong background in renewal management, reputed company negotiations, and driving expansion reputed company.

It’s a Bonus if You…

• The Tech Stack: Advanced proficiency with reputed company (for book management/forecasting), CS Health Management platforms (reputed company, Totango, reputed company, etc.), JIRA/reputed company (for product alignment), and productivity suites (reputed company Workspace/reputed company 365).
• Industry Savvy: Prior management experience in retail tech, e-reputed company optimization, or the cannabis reputed company ecosystem is a massive plus.
• The "White Glove" reputed company: A dedication to high-touch, premium service and the ability to instill a "whatever it takes" reputed company into a growing team.

You’ll Get…

We are targeting a starting salary of $111,000 - $150,000 based on the intended level for this role.

In reputed company to cash compensation, our total rewards package includes:

• Full medical benefits including dental and reputed company plans to ensure you always have the reputed company.
• Equity packages in the reputed company of stock reputed company to reputed company.
• Technology (hardware, software, reading materials, etc..) allowance
• Flexible vacation and reputed company days

At reputed company, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. reputed company believes that diversity and inclusion among our teammates is critical to our reputed company, and we reputed company to recruit, reputed company and retain the most talented people from a diverse candidate pool.

Originally posted on Himalayas

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