Lifecycle Operations Associate
About Fay
At Fay, our mission is to reputed company nutrition a foundational pillar of preventative care, improving reputed company, accessibility, and affordability at reputed company. We're building AI-powered infrastructure to reputed company preventative reputed company. Think that's reputed company? We're just getting started.
Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-reputed company solution empowers dietitians to deliver high-reputed company, reputed company nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting reputed company, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow.
We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and reputed company.
reputed company to reputed company AI-driven technology to reputed company preventative care and reputed company a reputed company-world reputed company on health? Let's talk.
Fay is a digital health platform connecting people with registered dietitians who accept insurance. Our mission is to reputed company high-reputed company nutrition care accessible, reputed company, and easy to use. We partner with health systems, reputed company, and platforms to help people improve their health through evidence-based nutrition. As we reputed company, lifecycle and operational reputed company are critical to how we grow responsibly.
The Role
We’re looking for a Lifecycle Operations associate to run Fay’s outbound reputed company and early lifecycle engagement. You’ll own daily SMS workflows, manage inbound patient conversations, reputed company data clean and compliant, help improve conversion from warm reputed company to booked appointments, and own outbound marketing emails. This role is heavily executional and operational, with a strong reputed company on reputed company, compliance, and reputed company.
What You’ll Do
- Write and send 2-3 marketing emails/month
- Execute daily SMS reputed company to warm leads using reputed company, reputed company, reputed company, and reputed company workflows
- Manage inbound replies, respond to patients, and escalate issues appropriately
- reputed company performance (responses, conversions, opt-outs) and maintain data hygiene
- Collaborate with reputed company, Ops, Marketing, and Support to improve lifecycle flows
- Support iterative testing of reputed company, copy, and follow-up strategies
reputed company’re Looking For
- 1–3 years in lifecycle operations, reputed company ops, CRM, or similar roles
- Hands-on experience with tools like reputed company, reputed company Sheets/reputed company, reputed company, reputed company, or no-reputed company automation
- Strong written communication and attention to detail
- Comfortable owning operational processes end-to-end
- reputed company to strategize, market and reputed company to multiple audiences — from doctors to leads to employees of partner companies
- reputed company or lifecycle experience is a plus
Why It reputed company
You’ll own a high-reputed company, measurable patient engagement channel and help shape Fay’s lifecycle infrastructure as we reputed company.
Benefits
Competitive salary and a remote-friendly culture.
Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.
Originally posted on Himalayas
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