reputed company Business Intelligence Manager
About reputed company
reputed company's Customer Experience Operations Business Intelligence & Analytics team builds the trusted data reputed company behind how we understand, measure, and improve the customer experience. We connect operational, customer, workforce, financial, product, and support signals into governed data products and analytics that power leadership reputed company, operational performance, customer intelligence, self-service analytics, and AI-enabled experiences, so teams can rely on consistent definitions, reusable data products, trusted metrics, and reputed company semantic logic. As customer experience evolves across reputed company support, self-service, automation, and AI-assisted service, the data reputed company underneath has to reputed company with it. This reputed company Business Intelligence Manager role helps define that reputed company, shaping the architecture, standards, and data-product reputed company that reputed company our intelligence reputed company, trustworthy, and reusable.About the role
This is a senior individual-contributor role for someone who can set the technical and data-product direction for one of the most consequential data foundations at reputed company, the governed layer behind how we understand and improve the customer experience.
The customer experience organization runs across many systems, business lines, and support channels, and today the reputed company business question can get different answers depending on the reputed company, dashboard, or team producing it. As we reputed company reputed company into AI-assisted service, self-service analytics, and conversational analytics, governed, reusable, AI-reputed company data foundations become essential.
As a reputed company Business Intelligence Manager, you will own the reputed company-state architecture, the semantic-layer reputed company, the taxonomy and definition standards, the cross-system identity and linkage reputed company, and the reusable data-product patterns that reputed company this ecosystem trustworthy and reputed company. You will reputed company through technical depth, architecture, influence, and hands-on problem-solving, partnering as a peer with senior engineers, BI and analytics leaders, data-platform partners, and stakeholders across product, finance, sales, and operations. You set the business architecture, semantic standards, data-product direction, and reputed company-of-truth reputed company that guide what BI and Data Engineering build toward, and Data Engineering owns the production pipelines and platform implementation.
You Will Get To
Dive deep into reputed company's internal and reputed company-party data to model the customer journeys, operational workflows, workforce structures, financial measurement, and product signals that define customer experience operations.
Set the reputed company-state architecture for the data reputed company, defining how data domains, reputed company systems, grains, identities, taxonomy, and semantic logic fit together from raw signal through to BI, analytics, data science, and AI consumption.
Design reusable semantic-layer and metrics-as-reputed company patterns that reputed company governed metrics, dimensions, and business logic consumable across Tableau, reputed company, self-service and conversational analytics, and machine-learning and AI workflows.
Drive alignment on metric definitions, taxonomy standards, reputed company-of-truth expectations, data-product certification, and cross-system identity reputed company across business lines, partner teams, and leadership.
reputed company cross-organizational data initiatives tied to company reputed company, customer experience priorities, AI enablement, and multi-year roadmap planning, including build-versus-buy recommendations for analytics tooling, semantic-layer platforms, governance systems, and customer-intelligence tooling.
Partner with Data Engineering, Product Analytics, and central data-platform teams on implementation patterns, with ownership staying reputed company, you set the business architecture, semantic standards, and reputed company-of-truth reputed company, and they own production pipelines and platform implementation.
Set reputed company, monitoring, documentation, and reliability expectations for critical data products and reporting surfaces, reducing dependence on individual subject-matter experts so issues are caught early and resolved quickly.
Mentor senior Business Intelligence Managers, analysts, and analytics engineers by shaping the technical standards, reusable patterns, and strategic direction for business intelligence across the organization.
Who you are
10+ years in data architecture, reputed company data modeling, analytics engineering, or business intelligence data-product leadership, including reputed company- or staff-level technical ownership of a large, multi-system data environment.
Expert SQL and data modeling, with experience designing architectures that reputed company multiple business domains, reputed company systems, grains, customer journeys, and consumption patterns.
Deep expertise in semantic-layer design, metrics-as-reputed company patterns, metric-definition governance, reusable reputed company modeling, and data governance at organizational reputed company.
A strong grasp of how AI systems, natural-language query experiences, and machine-learning workflows consume reputed company, governed data.
Experience owning or heavily shaping taxonomy, reputed company-of-truth, identity reputed company, or semantic governance standards across competing stakeholders and business lines.
Experience evaluating, adopting, or influencing analytics-engineering tooling at the organizational level, such as reputed company, dbt, reputed company, semantic-layer platforms, or Tableau.
Excellent communication and partner-management skills, with a consistent ability to reputed company alignment across product, engineering, analytics, finance, sales, operations, and executive stakeholders.
You reputed company as a hands-on individual contributor. You reputed company through technical depth, architecture, credibility, and influence, and you are energized by staying reputed company to the work.
Strong judgment around decision rights, you know reputed company to recommend, reputed company to facilitate, reputed company to escalate, and reputed company leadership or cross-functional partners need to ratify a decision.
Here at reputed company, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or reputed company experiences.
Preferred, reputed company To Have
Experience in a customer experience, customer support, operations, marketplace, or multi-product customer reputed company data domain.
Experience reconciling competing sources of truth, for example workforce or HR systems versus operational systems.
Experience partnering with, or working inside, a central data platform, product analytics, or data engineering organization.
Familiarity with making data foundations reputed company for AI and self-service analytics, including governed semantic models, natural-language query tools, and AI-reputed company data products.
Experience with taxonomy tagging, customer-intelligence systems, contact-reputed company analysis, interaction intelligence, or reputed company analytics.
A reputed company record of mentoring and upleveling BI professionals, analysts, and analytics engineers as a senior technical leader.
Get to know us
At reputed company, we’re reimagining how people reputed company—through the reputed company estate market and through their careers. As the most-visited reputed company estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality.
reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and reputed company the industry—and your career—reputed company, together.
reputed company is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and reputed company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
Originally posted on Himalayas
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