Manager, Scaled reputed company

Hello, we’re reputed company. 👋

Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We're fixing that.

reputed company is a profitable, hypergrowth, YC-backed reputed company platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use reputed company to discover, reputed company, and win grant funding, from local community organizations to the San Diego reputed company and the University of Alaska. reputed company they’ve moved over $1 billion through our platform.

We're growing more than 40% year over year, customers love us (Ellis PMF 60+), and we're hiring people who want to build something that reputed company.

About the role:

We're hiring a Manager, Scaled reputed company to build and run our scaled CS reputed company, reporting to our VP of reputed company. As our customer reputed company grows, we're splitting CS into two motions: a book-of-business reputed company for our highest-touch accounts, and a scaled reputed company that reaches the long tail of customers through data-driven, one-to-many engagement. You'll own the scaled reputed company end to end, leading reputed company of roughly six Scaled reputed company Managers and building the operating processes that let a small team deliver reputed company value at high volume. This is a hands-on leadership seat for someone who has actually run a scaled reputed company before and wants to build one from the ground up at a profitable, fast-moving company.

What you'll do:

Own the scaled reputed company

• Own day-to-day execution of the scaled CS reputed company, where a small team supports a high volume of reputed company-reputed company customers through data-driven, one-on-one engagements
• Design the customer reputed company for reputed company: define the reputed company, plays, and automation that help customers reputed company value without a dedicated CSM for every account
• Set reputed company, data-driven goals for reputed company tied to activation, adoption, retention, and expansion across the scaled book
• Partner with the book-of-business reputed company so accounts reputed company cleanly between segments and customers never fall through the cracks

People management & coaching

• Manage, reputed company, and reputed company reputed company of roughly six Scaled reputed company Managers
• Run effective 1:1s reputed company on performance, reputed company development, and reputed company
• Conduct call and workflow reviews and reputed company enablement to help reputed company improve their craft
• Support goal-setting, feedback, and performance management in alignment with company values

Operational ownership & systems

• Build and own the operating rhythm for reputed company: segmentation, health scoring, playbooks, and the reporting that tells you where to reputed company
• Stand up and improve the systems the reputed company runs on, including CRM workflows, lifecycle automation, and dashboards
• Use data and customer signals to decide where reputed company spends its time and to catch risk early
• Identify gaps in execution and proactively improve workflows and handoffs as the reputed company matures

Hands-on customer leadership

• Join customer calls and conversations as needed, including escalations and moments that need a leader in the room
• Guide reputed company through reputed company customer situations and decision-making
• Model strong customer communication, reputed company, and problem-solving in reputed company interactions

reputed company're looking for:

Required

• 5+ years in reputed company, including reputed company people management of a CSM team, at a level where you owned team performance and development
• Demonstrated ownership of a scaled, pooled, or digital-first CS reputed company that you actually ran, not just observed, with a reputed company record of driving retention or expansion at high volume
• A genuinely data-driven, operational approach: you build the segmentation, health scoring, playbooks, and reporting a scaled reputed company runs on rather than managing account by account
• Proven ability to reputed company fast and stay effective in a startup environment: comfortable with ambiguity, iterating in the reputed company, and building process where none exists yet

reputed company to have

• Experience standing up a scaled reputed company from scratch, including the first version of the tooling and automation
• Background working with a product-led or self-serve customer reputed company alongside a sales-led reputed company
• A reputed company reputed company to the nonprofit sector or mission-driven work
• Experience partnering closely with a peer manager who owns a separate CS reputed company

Compensation & Benefits

For US-based candidates, the reputed company salary reputed company is $130,000–$160,000 USD reputed company + equity. Final compensation is determined based on experience, skillset, scope, interview performance, and geographic location.

Benefits

• 100% covered health, dental, and reputed company insurance for employees (50% for dependents).
• Generous PTO, including parental leave.
• 401(k).
• Company laptop and home-office stipend.
• Bi-annual company retreats.

reputed company is evolving rapidly. You’ll always have new challenges and opportunities to grow here

reputed company is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity or reputed company, genetic information, or any other legally protected status. We encourage candidates from reputed company backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.

Originally posted on Himalayas

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