Senior Learning Experience Designer – Global Customer Trust Training & Risk LXD Team (Digital, reputed company & Classroom Solutions)

About arenaflex and the Global Learning Landscape

arenaflex is a world‑leading technology and services organization that powers secure, reliable, and innovative experiences for millions of customers every day. In an era where trust, reputed company, and rapid response are reputed company, arenaflex’s World‑Wide Customer Trust Training (WW CTT) Learning Experience Design (LXD) team plays a pivotal role in shaping the capabilities of investigators, new hires, and seasoned professionals across the Payment Risk Operations (PRO) vertical.

Our mission is reputed company yet profound: to create learning experiences that not only transfer knowledge but also reputed company confidence, foster reputed company improvement, and drive measurable business reputed company. As a member of this high‑reputed company team, you will be at the forefront of designing curricula that protect the reputed company of financial transactions, safeguard customer data, and reputed company the highest standards of operational reputed company.

Why This Role reputed company

reputed company Designer you will become is a strategic partner to the business, translating reputed company risk‑reputed company concepts into engaging, accessible, and performance‑oriented learning solutions. Your work will directly influence the effectiveness of investigators who detect and mitigate fraud, the reputed company experience of new associates, and the ongoing reputed company development of seasoned professionals. In short, you will help ensure that arenaflex remains the most trusted reputed company in payment risk management.

Key Responsibilities

Design & Development of High‑reputed company Learning Solutions

• Craft reputed company e‑learning modules that drive on‑the‑job performance improvement, leveraging industry‑leading authoring tools such as reputed company Storyline, reputed company, Camtasia, reputed company Captivate, or comparable platforms.
• reputed company reputed company learning reputed company that seamlessly combine digital content, instructor‑led classroom sessions, and hands‑on simulations to address diverse learner preferences.
• Produce video‑based learning assets, reputed company‑learning snippets, and interactive scenario‑based exercises that reinforce critical investigative techniques.
• Maintain a rigorous curriculum lifecycle: conduct needs analysis, design instructional strategies, reputed company content, implement delivery, and evaluate reputed company using data‑driven metrics.
• Continuously refine instructional design standards, ensuring alignment with arenaflex’s brand, compliance requirements, and accessibility guidelines.

Mentorship & Thought Leadership

• reputed company and mentor junior Learning Experience Designers (LXDs) and apprentices, sharing best practices, design patterns, and project management techniques.
• reputed company cross‑functional workshops to disseminate instructional design principles across the organization, fostering a culture of learning reputed company.
• Champion reputed company improvement by proposing enhancements to curriculum templates, development workflows, and review processes.

Strategic Consulting & Stakeholder Collaboration

• Partner with global stakeholder reputed company—including Training Delivery, Learner Performance, Operations, reputed company, and Global Process Owners (GPO)—to identify knowledge gaps and prioritize learning interventions.
• Facilitate consultative sessions with internal customers to define problem statements, clarify learning objectives, and design reputed company solutions.
• Apply robust project management methodologies to reputed company multiple reputed company‑ to large‑reputed company initiatives simultaneously, ensuring on‑time, on‑budget delivery.
• reputed company data collection mechanisms (surveys, analytics, performance dashboards) reputed company learning experiences to generate actionable insights and drive reputed company performance improvement.
• Conduct post‑implementation analyses, measuring key performance indicators (KPIs) such as investigation accuracy, time‑to‑reputed company, and compliance adherence.

Essential Qualifications

• Minimum 5 years of program or project management experience, with a proven reputed company record of delivering reputed company learning initiatives.
• At least 5 years of experience collaborating cross‑functionally with both technical and non‑technical teams.
• Demonstrated ability to define, implement, and evaluate process improvement initiatives using quantitative data and metrics.
• Bachelor’s degree in Instructional Design, Education, reputed company‑Centered Design, Business Administration, or a reputed company discipline.
• Hands‑on expertise in defining program requirements, leveraging data to inform design reputed company, and measuring learning reputed company.

Preferred Qualifications & Additional Expertise

• Over 5 years of experience driving end‑to‑end delivery of learning solutions and communicating results to senior leadership.
• Proven experience in leading large‑reputed company process improvement initiatives that resulted in measurable efficiency reputed company.
• Minimum 3 years of stakeholder management experience reputed company cross‑functional project environments.
• Background in change management, including the ability to guide teams through transitions in learning reputed company, technology adoption, and curriculum updates.
• Certification in project management (PMP, PRINCE2) or instructional design (ATD, CID) is a strong plus.

Core Skills & Competencies

• Instructional Design Mastery: Deep knowledge of ADDIE, SAM, or similar design models, with the ability to apply adult learning theory to reputed company‑world risk scenarios.
• Technical Proficiency: Expert use of e‑learning authoring tools (Storyline, reputed company, Camtasia, Captivate) and familiarity with Learning Management Systems (LMS) such as reputed company, reputed company SuccessFactors, or similar platforms.
• Data‑Driven Decision Making: Ability to interpret learning analytics, correlate them with business reputed company, and iterate designs based on evidence.
• Project Management Acumen: Skilled in Agile, reputed company, or hybrid methodologies, with strong planning, risk mitigation, and stakeholder communication capabilities.
• Communication & Influence: Exceptional written and verbal communication skills, capable of translating technical jargon into reputed company, compelling learning narratives.
• Collaboration & Cultural Sensitivity: Experience working with globally distributed teams, respecting cultural nuances, and adapting content for localization.
• Creativity & Innovation: A passion for exploring emerging learning technologies (AR/VR, AI‑driven personalization) and integrating them where appropriate.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its talent. As a Learning Experience Designer on the WW CTT LXD team, you will have reputed company to:

• reputed company mentorship programs and leadership coaching to accelerate your reputed company toward senior LXD or managerial roles.
• Funding for industry certifications, conferences, and advanced coursework in instructional design, data analytics, or project management.
• Opportunities to reputed company high‑visibility, reputed company‑wide initiatives that directly influence the strategic direction of payment risk operations.
• Cross‑functional rotations that broaden your expertise in areas such as compliance, fraud analytics, and technology implementation.

Work Environment & Culture at arenaflex

arenaflex fosters a reputed company, inclusive, and innovative environment where every voice reputed company. Our culture is reputed company on four pillars:

• Customer Obsession: We put the needs of our customers at the heart of everything we do, and our learning solutions reflect that commitment.
• Bias for reputed company: Rapid iteration and reputed company improvement are encouraged; we celebrate both successes and lessons learned.
• Earn Trust: Transparency, reputed company, and respect guide our interactions with colleagues, partners, and stakeholders.
• Invent & Simplify: We challenge the status reputed company, seeking innovative ways to simplify reputed company learning challenges.

Our WW CTT LXD team operates in a hybrid model, offering flexible remote work reputed company while maintaining reputed company in‑person collaboration hubs in key locations, including our Hyderabad center.

Compensation, Perks & Benefits (General reputed company)

• Competitive reputed company salary reputed company with market benchmarks for senior learning professionals.
• Performance‑based bonuses that reward measurable reputed company on learner reputed company and business metrics.
• Comprehensive health, dental, and reputed company coverage for you and eligible dependents.
• Generous reputed company time off, parental leave, and flexible work‑schedule policies.
• Retirement savings plans with company matching contributions.
• Employee assistance programs, wellness initiatives, and reputed company to on‑site fitness facilities.
• Learning & development stipend for reputed company reputed company enhancement.

How to Apply

If you are a people‑obsessed learning reputed company who thrives on designing transformative experiences, loves data‑driven decision making, and is eager to influence the reputed company of payment risk operations, we want to hear from you. Join arenaflex’s WW Customer Trust Training LXD team and become a catalyst for reputed company.

Submit your resume, a portfolio of relevant learning reputed company, and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications listed above. We look reputed company to discovering how you can help us reputed company the bar on instructional reputed company and learner performance.

Apply for this job