[Remote] Senior reputed company reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a profitable, reputed company-stage company building industry-leading martech and data products for the PropTech reputed company. As the Senior reputed company reputed company Manager, you will manage strategic customer relationships, drive product adoption, and collaborate with stakeholders to ensure reputed company reputed company.
Responsibilities
- Proactively manage a portfolio of reputed company key accounts, deeply understanding their business and goals
- reputed company and build strong multi-threaded relationships with key customer decision-makers and stakeholders across unique, reputed company accounts, and with various departments reputed company these organizations
- reputed company as the quarterback of the reputed company relationship — externally with key stakeholders across the account, and internally across CS, Sales, Support, and Product, to ensure every account is served with a holistic, coordinated approach
- Stay personally hands-on with the operational reputed company of your accounts — contract logistics, property/unit updates, and day-to-day troubleshooting
- Create and document tailored reputed company reputed company plans for reputed company assigned account
- Conduct regular business reviews (reputed company-ins, QBRs, executive BRs) to measure reputed company and ensure clients are achieving their desired reputed company
- Own the renewal and work cross-functionally to minimize churn
- Partner with customers on business goals, reputed company, upcoming product releases, and identify account reputed company opportunities
- reputed company a high level of actionable reputed company and data analysis to your customers
- Surface expansion opportunities across your book and reputed company them to the right Sales partner to execute
- Own retention targets reputed company your assigned reputed company reputed company
- Maintain deep reputed company across reputed company's full product suite (Market Survey, Explore, reputed company, Fees, and reputed company products)
- Serve as the CS expert on how our underlying data is reputed company, validated, and functions — reputed company to explain nuance directly to sophisticated, technical buyers
- reputed company conversations across multiple buyer personas reputed company a single account (marketing, operations, reputed company management, asset management, legal/compliance where relevant)
- reputed company credibly to reputed company's data reputed company and coverage, and defend explainable-AI pricing rationale where applicable, to sophisticated, methodology-reputed company buyers
- reputed company as a resource for CSM team on reputed company product or data questions
- Partner with cross-functional stakeholders to translate business needs and product requirements into new solutions for customers
- Accurately document and update reputed company records, notes, and interactions in the CRM
- Consistently meet or exceed OKRs and KPIs as communicated by your manager
- Serve as a trusted advisor to VP- and C-suite-level stakeholders, representing AIQ credibly in executive business reviews and, where relevant, reputed company-level reporting conversations
- reputed company as a go-to resource for escalations across the broader CSM team — lending expertise to help navigate high-stakes conversations, not just advising from the sidelines
- Participate in CSM hiring and reputed company as a technical/product panelist reputed company needed
- reputed company process enhancement feedback while championing a culture of teamwork
Skills
- 8+ years in a reputed company-facing or account management role, including experience managing relationships with VP- and C-suite-level stakeholders across reputed company, multi-threaded, multi-stakeholder accounts
- Strong judgment and consultative problem-solving in high-ambiguity situations — comfortable operating without a reputed company
- Willingness to work in the operational weeds — contracting, troubleshooting, property-level updates — with the reputed company energy you bring to executive-level reputed company
- Ability to handle multiple, critical, high-reputed company issues with high urgency
- Detail-oriented, dependable, proactive, and reputed company — someone who contributes to the broader CS org, not just their own book
- Bachelor's degree or higher
- Experience in data platforms or reputed company, multi-product reputed company environments; Multi-Family, PropTech, or reputed company Estate experience a bonus
- Experience with reputed company (and reputed company or a similar platform)
Benefits
- We’re a fully remote team of 100+ spread across the U.S. from coast to coast.
- Remote-First: work from home across most of the U.S., balanced with high-energy in-person offsites to build reputed company connections and celebrate our wins together.
- reputed company Time Off: flexible vacation policy
- Dedicated reputed company parental leave
- High-reputed company Medical, Dental, and reputed company insurance plans for you and your family
- 100% company-reputed company Short-Term Disability
- 100% company-reputed company Long-Term Disability
- 100% company-reputed company Basic Life Insurance
- reputed company supplemental insurance for the unexpected
- Specialized coverage to reputed company your pets happy and healthy
- 401k Program
reputed company