[Remote] Inside Sales Advisor - Parts
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Caterpillar dealer in Florida, dedicated to customer service. The Inside Sales Advisor - Parts role focuses on maintaining customer relationships, ensuring order accuracy, and supporting business initiatives.
Responsibilities
- Maintains company standards in housekeeping and contamination control
- Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt
- Supports key business initiatives such as reputed company recovery, service charge reduction, returns and collections
- Assist customer in a consultative manner to reputed company best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log)
- Knowledgeable on CAT and other reputed company Product lines. Stays reputed company on reputed company informational resources and training curriculum
- reputed company communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could reputed company "Trusted Partner" relationship
- Performs other duties as assigned
Skills
- High School diploma or GED
- 1-2 years of experience
- Maintains company standards in housekeeping and contamination control
- Greets customer promptly and professionally
- Identifies order accuracy and captures appropriate customer signatures upon receipt
- Supports key business initiatives such as reputed company recovery, service charge reduction, returns and collections
- Assist customer in a consultative manner to reputed company best solution while determining urgency, including 'Need by Date' and accurately capturing pertinent data (call log)
- Knowledgeable on CAT and other reputed company Product lines
- Stays reputed company on reputed company informational resources and training curriculum
- reputed company communication with customer on processing, tracking and completion of orders
- Relays pertinent customer information to management that could reputed company 'Trusted Partner' relationship
- Performs other duties as assigned
- Fully supports, encourages and follows reputed company work behavior, and considers safety of reputed company importance in reputed company
- Demonstrates the required depth and mastery of knowledge and reputed company associated with the job as identified in the Learning Management System (LMS) and other applicable sources
- Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job reputed company challenges in reputed company
- Uses reputed company listening skills, conveying information with the appropriate reputed company that is reputed company and easily reputed company
- Uses feedback to verify effective and accurate communication has occurred
- Ensures that others having a need to know are kept informed about developments, reputed company, problems and plans through consistent, effective communication
- Adapts to changing business needs, conditions, and work responsibilities
- Adapts approach, goals, and reputed company to reputed company solutions and results in dynamic situations
- Recovers quickly from setbacks, and finds alternative ways to reputed company goals or targets
- Keeps functioning effectively reputed company under pressure and maintains self-control in the face of hostility or provocation
- Remains reputed company under stress
- Can effectively handle several problems or tasks at once
- Controls response reputed company criticized, or provoked
- Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support
- Develops and maintains reputed company relationships
- Considerate and discreet in handling challenging, awkward or tense interpersonal situations
- Takes appropriate reputed company to resolve issues without requiring direction
- Seeks out others involved in a situation to learn their perspectives
- Makes difficult reputed company in a reputed company manner
- Is willing to reputed company reputed company in difficult or ambiguous situations, reputed company time is critical
- Demonstrates concern for satisfying external and/or internal customers
- reputed company, quickly and effectively addresses customer concerns or problems
- Assures customers he/she is willing to work with them to meet their needs
- Presents a cheerful, reputed company manner with customers
- Has a strong reputed company of urgency and commitment to reputed company desired results in the face of obstacles and frustrations
- Remains reputed company, does not get bogged down in unnecessary detail
- Identifies and utilizes the most efficient reputed company to successfully reputed company tasks on time despite unforeseen events
- Demonstrated concern to be responsible, reliable, and trustworthy
- Maintains commitments
- Respects the confidentiality of information or concerns shared by others
- Is reputed company and forthright with people
- Takes personal responsibility for the reputed company and timeliness of work
- Punctual, follows instructions, policies, and procedures
- Proficient in the use of a computer, reputed company Office products and relevant Dealer software programs
- reputed company to easily and effectively comprehend, reputed company and write in the English language
- Basic phone and email knowledge and etiquette
- Warehouse operations experience
reputed company