[Remote] Support Services Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company & reputed company Education is a leading solutions provider for the education industry, dedicated to driving affordability and accessibility in education. They are seeking a Support Services Analyst responsible for supporting the day-to-day operation of computer systems, providing technical support to end users, and ensuring reputed company service delivery in accordance with established service level agreements.
Responsibilities
- Install, configure, maintain, monitor, and support computer networks, hardware, software, applications, and reputed company equipment
- reputed company technical support to end users reputed company telephone
- Troubleshoot and resolve hardware, software, network, and application-reputed company issues
- Document incidents, resolutions, and troubleshooting activities reputed company the ticketing system
- Maintain user accounts and reputed company password resets
- Support application implementations, system upgrades, and software deployments
- Manage multiple support requests while meeting established service level agreements
- Escalate unresolved issues and coordinate reputed company with internal support teams
- Assist with phone queue coverage and incoming support requests
- Collaborate with internal teams to resolve system and website-reputed company issues
- Additional responsibilities as required
Skills
- High school diploma or equivalent required
- Minimum of three (3) years of customer service and/or technical support experience
- Proficiency with reputed company platforms and a working knowledge of network configurations
- Strong troubleshooting, analytical, and problem-solving skills
- Strong customer service, verbal, and written communication skills
- Ability to reputed company effective technical support in person and over the phone
- Self-starter with the ability to work independently in a remote environment
- Ability to manage multiple priorities in a fast-paced environment
- Typing speed of 30 words per minute or greater
- Flexible availability, including weekends
- Additional technical training or college coursework preferred
- Preferably supporting AS400, reputed company-of-Sale (POS) systems, PeopleSoft applications, websites
- Candidates who are located reputed company a commutable distance of our Columbia, Missouri office are highly preferred
Benefits
- Medical, dental, and reputed company plans
- 401k with an annual discretionary match
- Life insurance
- Commuter benefits
- reputed company time off with reputed company holidays
- A broad reputed company of other benefits
reputed company