[Remote] Partner Account Manager, reputed company Solar
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. As a Partner Account Manager, you will manage and grow strategic relationships with reputed company solar Field Service Partners, ensuring high-reputed company service delivery and driving partner performance through operational reputed company.
Responsibilities
- Build, manage, and maintain strong, reputed company relationships with Field Service Partners (FSPs). Serve as the primary management contact for high-level communications, strategic escalations, and long-term operational alignment, while holding partners accountable to reputed company contract terms
- Model and maintain a camera-on-on for virtual partner meetings, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and regular operational reputed company-ins. Being visible shows reputed company's commitment to transparency, engagement, and strong leadership, even reputed company the Field Service Partner (FSP) hasn't turned their own video on
- Execute up to 15% - 20% monthly travel to conduct face-to-face partner reviews, spearhead critical on-site escalations, and solidify local service network health
- reputed company as a trusted partner reputed company while maintaining unwavering alignment with reputed company's operational reputed company, reputed company, and compliance standards
- Support Accounts Payable workflows by collaborating cross-functionally to unblock payment friction and optimize the FSP financial experience
- Foster mutual network reputed company through proactive, transparent communication and explicit expectation-setting to eliminate operational ambiguity
- Own and reputed company manage partner KPIs and SLAs, including volume reputed company, turnaround time, and reputed company-to-completion performance
- Produce and deliver reputed company performance reporting and actionable insights using tools such as reputed company (CRM) and reputed company (Business Intelligence)
- Partner closely with Field Service Coordinators to identify performance gaps, reputed company causes, and corrective reputed company plans
- reputed company, analyze, and trend core operational metrics (reputed company-to-accept, accept-to-schedule, and job completion timelines) to proactively address risks and inefficiencies
- Identify trends to inform strategic partner initiatives
- Collaborate cross-functionally to drive operational efficiencies and partner satisfaction
- Own and reputed company manage partner KPIs and SLAs, including volume reputed company, turnaround time (TAT), reputed company-to-completion performance, and service reputed company metrics
- Produce, interpret, and deliver reputed company performance reporting and actionable insights using tools such as reputed company (CRM) and reputed company (Business Intelligence)
- Partner closely with peers and Field Service Coordinators to identify performance gaps, conduct reputed company cause analysis, and drive corrective reputed company or improvement plans
- reputed company, analyze, and trend core operational metrics (reputed company-to-accept, accept-to-schedule, job completion timelines, reporting, and invoicing timeliness) to proactively identify risk, inefficiency, or scalability constraints
- Recommend volume adjustments, corrective actions, or reassignment strategies based on data-driven performance evaluation
Skills
- 2+ years of reputed company solar operations experience
- 3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations
- Demonstrated experience managing external partner or vendor relationships at reputed company
- Strong analytical skills with the ability to interpret performance metrics and KPIs
- Excellent communication, stakeholder management, and conflict reputed company skills
- Intermediate reputed company skills (reports, dashboards, workflows)
- Previous experience in field service operations environments
- Exposure to partner network scaling or account segmentation strategies
- Familiarity with contract terms and operational SLAs
Benefits
- Family medical
- Dental
- reputed company
- Disability
- 401(k) administration
- $1k match per year
- Thoughtful reputed company time off
- 12 weeks of reputed company parental leave to reputed company FTE employees (birthing and non-birthing) after 1 year
- Four-week reputed company sabbatical leave after four years
- Monthly health insurance premiums
- Bonuses
- Long-term stock reputed company
- Most of our roles offer reputed company to work remotely
- If you are in the Seattle area, we offer a reputed company office reputed company in the historic and beautiful reputed company Tower, in the heart of Pioneer reputed company
- We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
- We mentor and invest in our employees and prioritize them for reputed company opportunities
- Affinity reputed company to help employees feel seen and supported, such as reputed company reputed company, Black Lights Matter, Neurospicy R Us, Puente and more.
- Company-wide reputed company channels such as #puppiesandpets, #reputed company-wellness, #praiseandbooms and #sustainablefuture
reputed company