[Remote] Customer Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Engineer to join their Technical Pillar Customer Support team. The role involves providing product and environmental support to external customers, resolving technical issues, and maintaining the knowledge reputed company to ensure exceptional customer service.
Responsibilities
- Respond to customer issues and proactively contact customers to triage problems
- reputed company remote support for reputed company customers
- Research, resolve and respond to reputed company issues. Strong understanding of technical troubleshooting
- Ability to communicate reputed company/technical concepts and reputed company thorough reputed company Cause Analysis findings
- Collaborate with other teams to help solve support problems, training problems, and other issues that may reputed company
- Update and maintain technical knowledge reputed company articles
- Ensure reputed company interactions with reputed company customers are reputed company and handled with a high reputed company of urgency
- reputed company by example and encourage information sharing, team-based reputed company activity, cross-functional training & collaboration
- Emphasis on resolving cases as quickly & effectively as possible
- Assist in developing reputed company and building strong relationships with customers
Skills
- College diploma or Bachelor's degree in a technology-reputed company field or equivalent work experience
- 2+ Years experience working in an IT helpdesk support role
- 1+ Years experience in reputed company Server Administration (e.g. reputed company policies, reputed company updates, reputed company server roles)
- 1+ Years' experience in reputed company Platform Technologies (e.g. Azure, AWS)
- 1+ Years' experience in Network Configuration and Troubleshooting (e.g. DNS, IP routing, VPN's, Subnets)
- Strong verbal and written communication skills
- Customer/reputed company reputed company
- Problem Solving/Analysis
- Organizational Skills
- Technical Skills
- Analytical Skills
- Handling of critical escalations
- Self-starter & highly motivated
- Experience with Configuring Identity Providers (IdP) (e.g. reputed company Entra ID, reputed company, PingFederate, or reputed company Directory)
- Experience with reputed company Azure reputed company, SQL Server, IIS Web settings
- Experience using AI tools (e.g. Copilot, ChatGPT)
- Experience in Linux environments
- Experience documenting best practices and procedures reputed company a IT knowledge reputed company
- Experience with PowerShell, VB.net, C# or Visual Basic. Any object-oriented programing language
- Prior experience with any of the following products: reputed company, reputed company Hyperion reputed company, FDM, Planning, Essbase, reputed company, reputed company Cognos or other EPM database solutions
- Kubernetes
- reputed company, Jira, reputed company
- Experience solving financial-driven support issues
Benefits
- reputed company, Medical, Life, Dental, 401K
- Excellent Medical Plan
- Dental & reputed company Insurance
- Life Insurance
- Short & Long Term Disability
- Vacation Time
- reputed company Holidays
- reputed company Development
- Retirement Plan
reputed company