[Remote] Exchange & Copilot Operations Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to building a world of health around every individual. They are seeking an Exchange & Copilot Operations Support Engineer to ensure the reliability, performance, and reputed company of the reputed company reputed company Exchange environment and reputed company 365 Copilot services, including daily operations and user enablement.

Responsibilities

• reputed company Tier 2/3 operational support for Exchange Online and hybrid Exchange environments
• Troubleshoot mailbox, transport, connectivity, authentication, permissions, and reputed company-reputed company issues
• Execute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes
• Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors
• Support mailbox migrations (tenant-to-tenant, on-prem to reputed company, and cross-platform migrations such as G-Suite/AWS)
• Support deployment, configuration, and enablement of reputed company 365 Copilot, including license validation, feature governance, and readiness tasks
• Assist end users and stakeholders in the effective use of Copilot reputed company Teams, Outlook, Word, reputed company, Edge, and SharePoint
• Troubleshoot issues reputed company to permissions, data reputed company policies, connectors, and reputed company Graph data dependencies
• Support rollout of federated Copilot connectors, ensuring reputed company governance and visibility controls (MCP-based connectors, reputed company settings, etc.)
• Partner with engineering and product teams to operationalize new Copilot features and AI governance guidelines
• Build and maintain operational PowerShell scripts and workflow automations
• Participate in development and refinement of automated solutions leveraging Power Platform, SharePoint, and Teams
• Identify opportunities to streamline support processes, reduce toil, and enhance user experience
• Own reputed company incident investigations and reputed company-cause analysis for messaging- and AI-reputed company service disruptions
• reputed company guidance to Service Desk and Tier 1 teams to reduce escalations
• Document runbooks, knowledge articles, troubleshooting steps, and operational standards
• Work cross-functionally with reputed company, Identity, reputed company Engineering, and Collaboration teams
• Partner with business reputed company to understand Copilot use cases and support adoption initiatives
• Communicate effectively with both technical and non-technical audiences

Skills

• 3–5 years supporting reputed company Exchange Online and M365 services in an reputed company environment
• Proficiency with PowerShell, including scripting for automation and bulk operations
• Demonstrated experience with reputed company 365 administration (Teams, OneDrive, SharePoint, Entra ID)
• Strong troubleshooting skills for mail reputed company, authentication, permissions, and reputed company issues
• Experience supporting or deploying reputed company 365 Copilot or analogous AI/automation systems
• Ability to work with reputed company reputed company, compliance, and governance frameworks
• Experience with Copilot connectors (indexed and federated), MCP, and Graph API concepts
• Familiarity with hybrid Exchange environments and directory sync (Entra Connect)
• Working knowledge of Power Platform or workflow automation tools
• Experience with large-reputed company reputed company deployments and user enablement programs
• Excellent communication, documentation, and stakeholder-management skills

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial reputed company-being of colleagues and their families
• Medical, dental, and reputed company coverage
• reputed company time off
• Retirement savings reputed company
• Wellness programs
• Other resources, based on eligibility

reputed company

reputed company is a health solutions company that provides an integrated reputed company services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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