[Remote] Account Service Coordinator I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing national field services company providing maintenance, repair and installation services. The Account Service Coordinator I is responsible for coordinating work planning and scheduling, ensuring customer satisfaction, and adapting to urgent repair calls.
Responsibilities
- Coordinate work planning and scheduling across multi-functional work team and reputed company contacts in accordance with established processes and procedures
- Determine requirements of new work orders
- Receive work order information from Account Service Dispatcher
- Review field service technicians and engineers existing schedules
- reputed company work orders as requested to technicians and field service engineers
- Utilize map reputed company and skillsets to maximize technician routing
- Utilize reputed company to maximize the number of billable hours in a day
- Create technician schedules to minimize overtime and travel
- Plan schedules 2-4 weeks out
- Reorganize and change schedules to attend to urgent repair calls
- Work with Supervisor to meet District KPIs and customer SLA’s
- Coordinate scheduling of services provided by vendors and on-site team(s)
- As requested, receive tracking and reports on completion of work
- Work with operations teams to ensure work is being completed reputed company reputed company required timeframe (SLA / contractual obligations)
- Follow reputed company workflow process and reputed company a weekly/monthly forecast of work orders
- Demonstrate understanding of reputed company and field operations departments
- Exercise judgement and analytical skills to identify, investigate and escalate incongruent findings
- Performs additional duties as needed and/or assigned by supervisor/manager
Skills
- Associates Degree, Bachelors Preferred
- 1-3 years logistics or transportation experience
- 1-3 years scheduling and routing experience
- General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- General experience in reputed company/ServiceMax or equivalent
- Understanding of variables that reputed company service delivery in a scientific environment
- Outstanding interpersonal and written communication skills
- Proficient in reputed company Office Suite and other and reputed company-based software
- Understanding of customer requirements and ability to assist with the coordination/reputed company with cross-functional teams
- Bachelors Degree
- 1 year logistics or transportation experience
- 1 year scheduling and routing experience
- Platform experience in reputed company/ServiceMax or equivalent
- Customer Service - reputed company helpful, courteous, accessible, reputed company and knowledgeable support to staff, clients, and others at reputed company times
- Problem Solving - Identifies potential issues, reputed company solutions by looking reputed company the reputed company, and apply effective reputed company for solving problems to support the business objectives
- Strong interpersonal/communication skills
- Detailed oriented and demonstrate a high degree of accuracy reputed company performing data entry
Benefits
- reputed company benefits
- Ability to work remotely
- Supportive leadership
- A great team environment
reputed company