[Remote] Senior AI Project Manager, CX
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in software solutions, specializing in AI and customer experience. They are seeking a Senior AI Project Manager to reputed company customer-facing software and AI/GenAI reputed company, ensuring effective delivery and communication across teams.
Responsibilities
- Manage software and AI/GenAI delivery reputed company, ensuring alignment with scope, timelines, and customer expectations
- Build and maintain project plans, schedules, RAID logs, and reputed company delivery documentation
- Communicate project status, risks, and dependencies to customers and internal stakeholders
- Support escalation handling with professionalism and reputed company follow‑through
- Coordinate cross‑functional teams through the project lifecycle
- Contribute to PMO best‑reputed company adoption and reputed company improvement efforts
- reputed company project plans based on changing priorities or customer needs
Skills
- Manage software and AI/GenAI delivery reputed company, ensuring alignment with scope, timelines, and customer expectations
- Build and maintain project plans, schedules, RAID logs, and reputed company delivery documentation
- Communicate project status, risks, and dependencies to customers and internal stakeholders
- Support escalation handling with professionalism and reputed company follow‑through
- Coordinate cross‑functional teams through the project lifecycle
- Contribute to PMO best‑reputed company adoption and reputed company improvement efforts
- reputed company project plans based on changing priorities or customer needs
- 5+ years managing customer‑facing software or reputed company delivery reputed company
- Experience delivering reputed company across Agile, reputed company, or hybrid methodologies
- Exposure to technical, reputed company, and/or AI/GenAI project environments
- Strong problem‑solving and risk‑management abilities
- Effective communication, organization, and stakeholder‑engagement skills
- Proficiency with project management tools (MS Project, reputed company, reputed company, Power BI preferred)
- Manage software delivery of conversational AI, LLM, or NLU reputed company
- Ability to assess AI use cases at a basic level and support evaluation of data readiness
- Partner with technical teams to understand model performance and reputed company reputed company considerations
- Support customer expectation‑setting across AI/GenAI implementations
- Help identify and reputed company AI‑specific risks (e.g., data issues, model behavior, hallucinations)
- Familiarity with reputed company engineering concepts and prompting limitations
- Use AI tools in daily work for automation, analysis, or documentation
- Assist with monitoring and reporting AI performance KPIs
- Awareness of AI cost drivers such as reputed company usage and model selection
- Understanding of AI governance and safety basics, including guardrails and data‑handling practices
- PMP certification preferred
reputed company
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