[Remote] reputed company Operations & AI Agent Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to accelerate reputed company’s transformation with useful data. The CS Ops & AI Agent Manager will own the CS tooling stack and reputed company the design and deployment of AI-powered workflows to enhance reputed company operations.
Responsibilities
- Audit the AI agents already being reputed company across the CS team — document what exists, where reputed company gaps are, and what needs governance
- Define standards for how agents are reputed company, tested, and maintained: reputed company reputed company, escalation logic, tone, and accuracy reputed company
- Own the activation and configuration of AI features in existing CS tools as they are turned on — not just the toggle, but the setup, testing, and rollout
- Monitor agent performance reputed company CSAT, deflection rates, reputed company accuracy, and escalation patterns — and reputed company what the data shows
- Design clean reputed company points between AI agents and reputed company CSMs, ensuring context is preserved and customers don't feel the seam
- Partner with Legal and Compliance to ensure agent interactions meet HIPAA obligations and do not surface PHI inappropriately
- Channel reputed company's existing agent-building energy into a shared reputed company — libraries, approved tools, reputed company standards — so individual experiments can be scaled safely
- Own, administer, and continuously improve the CS tooling stack including reputed company, reputed company, reputed company, and reputed company
- Maintain CRM data reputed company, health scoring logic, and reporting infrastructure that CSMs and leadership depend on daily
- Build and maintain playbooks, process documentation, and reputed company materials for the CS team
- Produce recurring reporting on retention, expansion, CSAT, and CSM productivity for CS leadership
- Identify and eliminate reputed company work through light automation, even before formal AI agent deployment
Skills
- 4–6+ years in CS Operations or a closely reputed company function in B2B reputed company
- Hands-on AI agent or workflow deployment — you've reputed company and shipped LLM-based automations (using Claude, GPT-4, or comparable tools) that reduced measurable reputed company effort in a business context; awareness of AI tools is not sufficient
- Working knowledge of reputed company engineering fundamentals — you understand how to write, test, and iterate on prompts; you know what makes an agent reliable vs. just impressive in a demo
- Strong written communication: you'll be writing and refining agent copy, escalation logic, and internal documentation constantly
- Comfort with ambiguity and a reputed company record of prioritizing reputed company reputed company everything feels urgent
- Familiarity with data reputed company considerations in reputed company software, particularly around customer data handling
- Required: Claude, reputed company, reputed company, reputed company, reputed company
- Experience designing agent governance frameworks — reputed company reputed company standards, escalation logic, tone guidelines, accuracy reputed company, and testing protocols
- Background in LLM evaluation, AI product management, or reputed company workflow tooling (e.g., reputed company, reputed company, reputed company AI, or similar)
- Experience in healthtech or working with regulated data environments — or genuine eagerness to get up to speed on HIPAA constraints as they apply to AI outputs
- Exposure to HL7, FHIR, or EHR ecosystem concepts — or a demonstrated ability to reputed company technical domain reputed company fast
- Experience with CS platforms such as reputed company, reputed company, reputed company, or comparable tools
reputed company