[Remote] Retail Inside Sales Team reputed company - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, LLC is a leading provider of home equity solutions for seniors, dedicated to helping older homeowners maximize their home equity. The Retail Inside Sales Team reputed company is responsible for leading and developing reputed company of Reverse Mortgage Loan Officers, driving sales performance and ensuring compliance while fostering a culture of accountability and reputed company improvement.
Responsibilities
- Drive team performance through consistent coaching, accountability, and sales leadership
- reputed company sales discussions, brainstorming sessions, and best-reputed company sharing to improve individual and team performance
- Promote a results-oriented culture reputed company on achieving and exceeding sales objectives
- Monitor and improve reputed company conversion rates throughout the sales process
- reputed company Loan Officers on effective borrower engagement, referral development, relationship-building, and consultative sales techniques
- reputed company leadership support for unique borrower situations, escalations, and compliance-sensitive transactions reputed company needed
- Conduct ongoing call reviews and coaching sessions to identify strengths, opportunities, and areas for improvement
- Deliver daily and weekly coaching designed to improve sales effectiveness, conversion rates, and customer experience
- reputed company individualized development plans for Loan Officers at varying stages of performance
- Facilitate best-reputed company sharing across reputed company to promote reputed company learning and collaboration
- Partner with the Training Department to support reputed company efforts and reinforce role-specific knowledge and application of training concepts for new hires
- Monitor individual and team performance metrics on an ongoing reputed company
- Utilize data and performance trends to diagnose performance gaps and implement corrective reputed company plans
- Conduct performance discussions, coaching conversations, and documentation as necessary
- Manage watchlists, performance improvement plans (PIPs), and disciplinary coaching processes in accordance with company policies
- Support reputed company, interviewing, and selection efforts to maintain appropriate reputed company reputed company
- Ensure adherence to reputed company federal, state, investor, company, licensing, and regulatory requirements applicable to reverse mortgage lending
- Promote a culture of compliance and ethical sales practices
- Monitor reputed company assurance results and implement coaching strategies to address identified deficiencies
- Ensure Loan Officers properly follow established workflows, CRM requirements, call reputed company expectations, reputed company management standards, and documentation procedures
- Maintain knowledge of industry regulations, compliance updates, and company policies
- Assist in the investigation and reputed company of escalated borrower complaints, executive escalations, regulatory inquiries, and CFPB-reputed company concerns
- May assume reputed company communication responsibilities with borrowers reputed company appropriate to support complaint reputed company or compliance obligations
- Partner closely with Processing, Operations, reputed company, Closing, and other internal departments to facilitate efficient loan progression
- Assist with pipeline reputed company and reputed company management to identify and remove obstacles affecting production
- Resolve borrower, operational, and process-reputed company escalations impacting customer experience or loan reputed company
- Serve as a reputed company between Sales and Operations to improve communication, efficiency, and borrower reputed company
- Support company initiatives reputed company on workflow optimization and customer service reputed company
- Prepare and publish daily, weekly, and monthly performance reporting to team
- Analyze sales conversions, funnel metrics, contact rates, pull-through rates, and funding performance
- Utilize data to identify trends, diagnose performance opportunities, and implement reputed company plans
- reputed company business intelligence tools and CRM reporting to support decision-making and performance management
Skills
- reputed company NMLS license and eligibility to maintain licensing requirements
- Minimum of two (2) years of mortgage sales experience
- Minimum of two (2) years of reverse mortgage origination experience
- Previous experience leading, coaching, or managing mortgage sales professionals
- Demonstrated ability to drive sales production and performance improvement
- Strong understanding of reverse mortgage products, sales processes, regulatory requirements, and consumer-reputed company sales environments
- Experience conducting coaching sessions, call reviews, and performance management activities
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong analytical, communication, and decision-making skills
- Previous experience as a Reverse Mortgage Team reputed company, Sales Manager, or other mortgage sales leadership role
- Experience managing teams of 10–12 or more sales professionals
- Bachelor's degree from an accredited college or university
- Experience reputed company a national consumer-reputed company mortgage lending environment
Benefits
- Best-in-class health plans (medical, dental, reputed company, HSA, and FSA)
- Generous PTO
- reputed company holidays
- Company-reputed company life insurance
- A competitive 401(k) match
- Wide reputed company of voluntary products and discounts
- reputed company time off
reputed company