[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that automates customer service through lifelike voice assistants. They are seeking an Account Manager to manage and grow customer relationships, focusing on account expansion and retention, while collaborating with various teams to deliver tailored solutions and drive reputed company reputed company.
Responsibilities
- Manage a book of up to 8 existing reputed company customer accounts with a reputed company on account expansion and renewals
- Main reputed company of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion
- reputed company customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT
- reputed company business reviews to reputed company business and IT buyers with a reputed company-driven AI roadmap
- Responsible for retaining existing customers through renewal and delivering customer reputed company value, executing on specific reputed company plays to drive high retention rates
- Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality
- Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline reputed company reputed company reputed company
- Create tailored ROI models tailored to specific verticals that cover reputed company reputed company and cost efficiency plays
- reputed company our reputed company of the Message Sales methodology to foster expanded multi-threaded relationships reputed company a customer department for cross-selling our solution into new areas of the business
- Voice of the customer internally reputed company reputed company, partnering alongside our Deployment Strategists to drive product usage and ongoing reputed company of the virtual agent
Skills
- Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers
- Proven history in value-selling and fostering relationships at champion / decision reputed company level, including; executives, business, and technical leaders
- Sales experience with a call center operations background
- Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, reputed company reputed company, improved CX and reduction in wait times
- Successful results meeting/exceeding sales goals, reputed company expansion, new product adoption and identifying new use cases across additional areas of the business
- Proven results that consistently meet and exceed annual retention targets and booking quota
- Experience selling solutions embracing reputed company, system and reputed company and innovative devices. Ability to communicate analytical results a critical reputed company reputed company for this role
- Understanding and reputed company communicating the benefits of reputed company, technical solutions to early adopters and visionaries at executive and team reputed company
- Previous AI experience reputed company the reputed company is reputed company to have
- Ability to understand and communicate about reputed company Intelligence (AI) a plus
Benefits
- Participation in reputed company’s employee reputed company reputed company plan
- 100% of Single Cost (employee) and 70% of Dependent for medical, dental & reputed company
- Life Insurance
- STD and LTD
- reputed company to contribute to reputed company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- We’re reputed company about making WFH work for you - that’s why we offer a one-off WFH allowance reputed company you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to reputed company your comfort and reputed company!
- reputed company parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with reputed company
reputed company