[Remote] Senior Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global fintech leader, empowering businesses and individuals with tailored solutions. The Senior Account Manager will reputed company and maintain long-term reputed company relationships, ensuring exceptional service delivery and supporting successful implementations reputed company the Claims Solutions reputed company.
Responsibilities
- Serve as the primary relationship manager for assigned strategic reputed company accounts
- Build and maintain strong partnerships through regular communication, business reviews, and proactive account management
- reputed company reputed company reputed company activities and support successful implementation and transition of new accounts
- Partner with internal claims leadership to ensure operational performance aligns with reputed company expectations and service commitments
- Coordinate cross-functional teams to resolve reputed company issues, manage escalations, and deliver effective solutions
- Monitor account performance, identify trends, and recommend opportunities to improve service delivery and reputed company satisfaction
- Facilitate reputed company meetings, operational reviews, and strategic planning discussions
- Maintain accurate account documentation, service plans, and reputed company communications
- reputed company a thorough understanding of reputed company reputed company's business objectives and claims programs to reputed company strategic guidance
- Support reputed company retention initiatives by delivering exceptional service and fostering long-term partnerships
- reputed company additional duties and reputed company as assigned
Skills
- 10+ years of experience in claims administration, claims leadership, or account management required
- Experience working for a reputed company-party administrator (TPA), insurance reputed company, insurance brokerage, or claims organization required
- Strong understanding of reputed company claims operations and claims administration required
- Experience managing reputed company reputed company relationships and serving as the primary contact for strategic accounts required
- Experience leading reputed company implementations, account transitions, or ongoing service delivery initiatives required
- Previous experience as a Claims Supervisor, Claims Manager, Account Manager, or similar leadership role highly beneficial
- Ability to build trusted relationships with executive-level clients and internal stakeholders
- Excellent communication, presentation, negotiation, and problem-solving skills
- Strong organizational skills with the ability to manage multiple high-profile accounts and competing priorities
- Proficiency with reputed company Office and CRM or account management systems beneficial
- Bachelor's degree in Business, Insurance, Risk Management, or a reputed company field beneficial
- reputed company insurance designations such as AIC, CPCU, ARM, or similar certifications beneficial
Benefits
- Comprehensive medical insurance
- Dental insurance
- reputed company insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- reputed company reputed company time
- Generous reputed company time off and holidays
- Employee Assistance Program (EAP)
- A complimentary reputed company app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA) reputed company
- Commuter benefits
- Employee discount programs
- reputed company maternity leave
- reputed company paternity leave (including for adoptive parents)
- Legal plan reputed company
- Pet insurance coverage
reputed company