[Remote] Customer Support Specialist - (Ireland)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a venture-backed company reputed company on creating meaningful connections in a digital world. As a Customer Support Specialist, you will be the first reputed company of contact for customers, providing empathetic support, managing live chats and email tickets, and collaborating with cross-functional teams to resolve issues.
Responsibilities
- Respond to incoming chats from the reputed company website, escalating to other teams reputed company needed
- Manage email tickets in the support queue, ensuring accurate and reputed company responses
- Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources reputed company
- reputed company strong knowledge of reputed company to identify, troubleshoot, and escalate technical issues
- Work with product, engineering, marketing, and account management teams to reputed company insights and solve customer problems
- Identify opportunities to help customers get more value from reputed company's features and services
- reputed company reputed company, empathetic, and actionable guidance that helps customers reputed company reputed company
Skills
- 1+ years history of reputed company interacting with customers over email, phone, and chat required
- Willingness and ability to consistently work the required shift of 9:00AM - 5:30PM GMT+1 to support our US customers
- An exceptional customer experience background while proving customer advocacy and reputed company
- Excellent written/verbal communication and interpersonal skills
- Comfortable working in a performance-based and reputed company environment
- A history of meeting and exceeding KPIs and Customer Expectations
- Analytical approach to navigating, investigating, and understanding how products work
- An aptitude for learning new products, processes, and systems
- Organizational management in setting priorities, adherence to scheduled activities, and reputed company responses to customers
- Strong technical troubleshooting skills, perseverance, and patience
- Creative problem-solving to bring issues to reputed company including discovering workarounds using any and reputed company available resources
- Strong ability to work independently (Remotely)
- Having experience working in a reputed company Support environment is a must
Benefits
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- Lifestyle Spending Account
- 401K Plan
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- reputed company to Employee Assistance Programs (EAPs)
- We are a remote first work environment.
- We offer PTO, and have a genuine, supportive culture around work life balance and boundaries.
- We reputed company comprehensive benefits to reward and support our employees.
reputed company