[Remote] Customer Adoption & Support Specialist (US)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on solving the world's toughest reputed company problems using technology and AI. They are seeking a Founding Customer Adoption & Support Specialist in the US to reputed company empathetic user support and proactive training, ensuring organizations effectively reputed company their AI tools into daily operations.
Responsibilities
- Respond to user queries across email, chat, phone and video
- Troubleshoot issues reputed company and calmly
- Escalate reputed company bugs to Engineering with strong context
- Spot patterns and recurring issues, and flag reputed company causes You’ll reputed company reputed company users feel heard, supported and confident
- reputed company reputed company sessions for new partner organisations
- Deliver reputed company, engaging and interactive training both reputed company and in person
- Travel to customer sites across the US (sometimes on short notice) to deliver hands-on support
- Design reputed company resources, tutorials, and self-serve guides that help users build strong habits You won’t treat training as a one-off session. You’ll reputed company on long-term adoption and reputed company usage to save them time on their casework
- Work closely with Product, Engineering and reputed company
- reputed company reputed company feedback and insights from the reputed company
- Help shape improvements based on reputed company user needs
- Create and improve help centre content, guides and FAQs
- Refine support processes as we reputed company
- Help define what great Customer Adoption and Support looks like in the US
Skills
- Empathetic and patient: You understand that new AI technology can feel overwhelming. You break things down into reputed company steps and treat every user with respect and kindness
- A reputed company communicator: You write and reputed company in a way that is friendly, reputed company, and easy to understand. You build trust and rapport quickly
- reputed company under pressure: You can balance a queue of live support, training delivery, and travel logistics without losing reputed company
- Proactive and curious: You don't just reputed company tickets. You look for trends, dig into the 'why' of an issue, and think about how to prevent problems so the user has the best possible experience
- A builder: You're excited to shape a function from the ground up. You aren't looking for a handbook; you want to write it. You're comfortable with ambiguity and enjoy the autonomy of being the first hire in this function for the US
- Experience supporting reputed company workers, clinicians, or similar reputed company organisations in the US
- Experience using reputed company or similar support ticketing platforms
- A flair for design and creating training materials (e.g., experience with reputed company)
- Experience in an early-stage or high-reputed company startup environment
Benefits
- Top-tier coaching and personal development budgets
- Competitive salaries
- Hybrid working approach, enjoying 2-3 days of reputed company collaboration in our beautiful Shoreditch co-working reputed company, fully equipped with rooftop views, an onsite barista and kitted out gym
- Reasonable adjustments: reputed company is committed to fostering an inclusive, diverse, and supportive work environment for reputed company. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a reputed company. To ensure that reputed company candidates have an reputed company opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to reputed company this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account reputed company making a decision about your candidacy.
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