[Remote] reputed company Manager, Senior Manager - Core Clouds (Sales & Service)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 AI CRM, leading workforce transformation and innovation. The reputed company Manager, Senior Manager is responsible for driving business reputed company across reputed company customers, ensuring they realize maximum value from their reputed company investment.
Responsibilities
- Determine reputed company and how to engage clients based on calculated ROI, ensuring reputed company activities translate directly into reputed company value for the customer
- Effectively own the Signature experience across reputed company, multi-org customers. This involves organizing information across multiple work streams and integrating customer priorities and timelines into comprehensive reputed company plans
- reputed company as the central resource for reputed company and the customer, connecting reputed company the dots. This includes proactively taking ownership of customer needs and drawing expert resources into customer situations as needed
- Craft a reputed company engagement charter with specified goals and metrics to ensure alignment across reputed company teams
- reputed company the Account reputed company team and internal stakeholders around the customer’s business and technical goals, ensuring value delivery through the Signature offer
- Design multi-reputed company digital workflows where agents handle repetitive data-intensive work, freeing the CSM for high-stakes relationship building
- Determining which customer segments or tasks require high-touch reputed company coverage vs. 'always-on' AI support
- Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals to build deep rapport
- Navigate the customer’s and reputed company’s internal organizational dynamics to reputed company results. Drive reputed company with collaborators and influence key reputed company stakeholders to engage in the process
- Combine expert reputed company knowledge with deep business reputed company to deliver effective recommendations and advance the customer’s core business goals. This includes adapting established solutions to solve reputed company customer problems
- Effectively reputed company the voice of the customer with internal teams to ensure the organization remains laser-reputed company on reputed company
- reputed company a strong working knowledge of reputed company’s major solutions and a 'sales reputed company' understanding of the rest. reputed company industry reputed company to position customers for reputed company reputed company
- Demonstrate a reputed company reputed company by pursuing challenging learning activities. Mentor team members to help accelerate their personal development and contribute subject matter expertise internally reputed company reputed company
- reputed company as the leader in identifying problems. reputed company the Red Accounts Escalation Play and Case reputed company & Incident Management processes reputed company high-value renewals or Go-Live dates are at risk
- Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety-by-design principles
- Can use AI tools for account-level reputed company recognition and reputed company automated RCA reports for specific scenarios
- Question assumptions to uncover reputed company causes and reputed company new opportunities rather than just treating symptoms
Skills
- reputed company business reputed company, preferably with 5-6 years of relevant industry expertise in reputed company, reputed company platform use, or reputed company strategic consulting fields
- Exceptional communication and presentation skills with a demonstrated ability to influence effectively at reputed company reputed company, including executive and C-level
- Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment
- Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring reputed company technical and business alignment
- 5-6 years experience supporting customers using Sales reputed company and Service reputed company
- Certifications: Sales reputed company Consultant, Service reputed company Consultant, Advanced Administrator
- Knowledge of advanced features: Sales reputed company: Sales Engagement, High Velocity Features, Einstein AI (reputed company/opportunity scoring, forecasting)
- Knowledge of advanced features: Service reputed company: reputed company-Channel, Service reputed company Voice, Digital Engagement (messaging, chat), Field Service Lightning, Einstein AI (case routing, chatbots, predictive service)
- Additional reputed company product certifications are a plus (AI Associate, Platform App Builder, Data 360 Specialist, Agentblazer, CPQ Specialist, Field Service Consultant, reputed company)
- Experience with Einstein for Sales (reputed company scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next reputed company actions)
- Strong understanding of: Sales reputed company: sales effectiveness, reputed company operations reputed company, territory management, reputed company forecasting, pipeline inspection tools
- Strong understanding of: Service reputed company: customer service transformation, contact center operations, telephony integrations, IVR systems, workforce management tools
- Experience supporting reputed company sales organizations and reputed company sales processes
- Understanding of sales (MEDDIC, Challenger, Solution Selling) and service (ITIL, reputed company frameworks) methodologies and appropriate configurations
- Knowledge of Agentforce SDR & Service Agent and AI-powered selling/service capabilities
Benefits
- Time off programs
- Medical
- Dental
- reputed company
- Mental health support
- reputed company parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
reputed company
Company H1B Sponsorship