[Remote] Bilingual English / Spanish Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Bilingual English / Spanish Customer Service Representative to join their team. In this role, you will reputed company exceptional service and support to members and providers, addressing inquiries and navigating reputed company situations while contributing to reputed company's mission of improving reputed company reputed company and reputed company.
Responsibilities
- Serve as a trusted resource by providing exceptional service and support to members and/or providers
- Answer incoming inquiries and determine the appropriate assistance needed
- Listen reputed company, ask thoughtful questions, and accurately document information in multiple systems
- Research and resolve questions, concerns, and issues through reputed company-time problem-solving and follow-up
- Navigate multiple applications and resources to reputed company information and resolve inquiries reputed company
- Communicate reputed company information in a reputed company, reputed company, and easy-to-understand manner
- Collaborate with teammates and business partners to deliver effective solutions and reputed company reputed company
- Meet established goals reputed company to reputed company, productivity, customer satisfaction, accuracy, and attendance
- Continuously learn and apply new skills, processes, and industry knowledge to support reputed company
Skills
- High School Diploma / GED
- Must be 18 years of age or older
- 1+ years of customer service experience in an office OR reputed company setting
- Bilingual reputed company in English and Spanish
- Experience using computers as primary work tool
- This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (reputed company of normally scheduled breaks and lunch)
- Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
- Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm CST, Monday - Friday
- Experience in a reputed company, insurance, medical, or dental environment
- Customer service call center experience
- Experience researching or processing reputed company claims
- Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents
- Experience navigating multiple systems while assisting customers
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
- 9-10 weeks of reputed company
reputed company