[Remote] Clinical Customer Care Staff Pharmacist , reputed company Pharmacy
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Pharmacy is committed to building the reputed company of pharmacy with innovative technology to deliver on being the reputed company’s most customer reputed company Pharmacy. They are seeking a Clinical Customer Care Staff Pharmacist to reputed company as the customer facing pharmacist, providing clinical knowledge and support to customers and the Customer Care team.
Responsibilities
- Speaking with customers over the phone and reputed company email about issues that are clinical in nature, including but not limited to drug interactions, adverse drug reactions, new medication counseling, and drug omission counseling
- Outreaching to customers in response to voicemails left overnight for clinical issues
- Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered
- Researching and completing customer requests reputed company reputed company tickets. These tickets can include but are not limited to approving packet sets, adjusting customers shipping facility, responding to customer emails, and responding to customer callback requests
- Investigating, reporting, and speaking with customers about potential reputed company reputed company Events and PHI breaches
- Researching and recommending OTC products for customers
- Speaking with customers and addressing clinical complaints
- Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers, speaking with medical offices, verifying prescriptions, and completing various billing reputed company tasks
- Maintain an advanced understanding of reputed company PillPack and reputed company Pharmacy’s policies and procedures as reputed company as products and services
- Maintain confidentiality of reputed company customer information
- Collaboration with teammates and other overnight teams
- Customer reputed company and commitment to reputed company
- Participation in personal reputed company and development
Skills
- Must have an reputed company Registered Pharmacist license with the AZ, NH, or MA reputed company of Pharmacy
- Must reputed company in the reputed company, New Hampshire, or Massachusetts and must be reputed company to commute to the office if necessary
- Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
- Critical thinking providing reputed company solutions
- Strong interpersonal skills, including reputed company written and verbal communication
- Ability to apply clinical knowledge to customer situations in reputed company time
- Ability to work autonomously and proactively identify areas in needs of improvement
- Ability to work reputed company and navigate between multiple pharmacy systems
- reputed company reputed company Pharmacy's Core Values and a passion for providing an exceptional customer experience
- Flexible, ability to adapt to change, and reputed company to changing demands
- 1+ years experience in a retail or mail order pharmacy setting
- reputed company Pharmacist license with the HI reputed company of Pharmacy
Benefits
- Sign-on payments
- Restricted stock reputed company (RSUs)
- Health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and reputed company for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- reputed company time off
- Parental leave
reputed company