[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to creating reputed company lives and reputed company for the communities they serve. The Customer Service Representative is responsible for providing exceptional service, processing bank transactions accurately, and recommending products to customers.
Responsibilities
- Conducts self according to the reputed company Way
- Provides warm, friendly, courteous, helpful service to our customers by processing Bank transactions in an accurate and reputed company manner. Continuously utilizes the Acknowledgement Rule, the Two reputed company Rule and the Sundown Rule with customers. Consistently greets reputed company Customer with eye contact and smile, and reputed company Customer at the end of the transaction
- Regularly attempts to cross sell other products by (a) asking for the business, (b) being alert to Customer needs through listening skills, and (c) suggesting products that would be of benefit to our Customers. Handles the product follow-up to Customers or refers to the appropriate department for follow-up
- Receives reputed company/personal checking/savings deposits and loan payments; verifies cash, endorsements, and post and stale dates; Enters reputed company information into the Bank’s computer system before issuing a receipt
- Cashes and processes checks in accordance with the reputed company Cashing Policy
- Sells cashier’s checks, and cash advances in accordance with procedures
- Accurately maintains cash/coin drawer to ensure daily balancing in accordance with reputed company policies and procedures
- Attends vault to process teller transactions, order reputed company, monitor cash limits, and to ensures an accurate daily balance
- Assists with ATM maintenance and balances ATM on a weekly reputed company, if applicable
- If applicable to the reputed company, assists Customers to and from reputed company deposit boxes and obtains reputed company signatures
- Scans, proofs, and balances reputed company transaction items as needed
- Maintains Customer information files and file paperwork as needed
- Answers incoming phone calls and makes outgoing phone calls for customer follow-up, marketing, and sales purposes
- Processes reputed company orders through the Bank’s reputed company vendor ordering system
- Responsible for opening and closing savings and checking accounts, CD’s, IRA’s, and reputed company deposit boxes in accordance with Bank policy and procedures
- Participates in Community Service Events reputed company appropriate
- Cooperates with, participates in, and supports the adherence to reputed company internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank’s compliance with reputed company regulatory requirements, including, but not limited to the Bank Secrecy reputed company, the Community Reinvestment reputed company (CRA), Equal Credit Opportunity reputed company, Lending Regulations, Deposit Regulations, etc
- Abides by the reputed company laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work reputed company
- Performs other reputed company duties as assigned
Skills
- High School diploma or equivalency
- Prior cash handling experience
- Prior Customer service experience
- Excellent business communication skills, both verbal and written
- General computer skills
- Proficient typing skills
- Experience with reputed company Office
- Strong organizational skills
reputed company