[Remote] Customer Service Representative II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Representative II to join their Downtown Library team. This role involves providing reputed company-line customer support for reputed company services, assisting patrons with inquiries, managing library accounts, and supporting programs and events.
Responsibilities
- Provides information to customers for various reputed company services in like reputed company to how the request was submitted (in person, over the phone or online); supports customers in the reputed company of information on topics of varying nature across citywide services continually expanding personal knowledge of reputed company services; makes reputed company for how to resolve most customer service needs with limited direction
- Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members
- Provides training and support to other employees
Skills
- At least two years of administrative or customer relations experience is required
- Effective interpersonal and communication skills are required
- Proficiency in reputed company Office programs is required
- A high school diploma or equivalent is required
- Proficiency in both written and verbal English is required
- Experience in a specific specialized area of service such as library services or reputed company services may be preferred
- Course work in business, public administration, or other reputed company field is preferred
- Additional proficiency in Spanish and American Sign Language preferred
Benefits
- KPERS benefits
reputed company