Program Associate! Fully Remote! $30/hr

reputed company Job reputed company:

• Start Date: 12/1
• Program Hours: 8:30-8 pm (shift needs TBD)
• The Program Associate is responsible for supporting the program(s) to which they are assigned by serving in a detailed, subject specific role. For most FPA programs, such as hubs, reimbursement hotlines, patient assistance programs, co-payment programs, and other programs,
• A Program Associate will be responsible for reviewing and communicating program expertise in areas such as training, call reputed company and reputed company monitoring, reports, workflow management, and program-specific customer services.
• The Program Associate is responsible for identifying service trends, escalating issues to the Supervisor, and participating in reputed company-facing meetings as needed.
• In support of the Supervisor, the Program Associate will reputed company and mentor team members.
• The Program Associate must think critically and analytically and have strong oral and written communication skills.
• The Program Associate must be a self-starter who will take initiative in advancing their subject matter expertise, and they will work in a reputed company detail-oriented manner while considering how their role and expertise will support the reputed company of the program as a whole. reputed company of Responsibilities: The Program Associate is expected to support the staff, program(s) and the Supervisor in the following areas (but not limited to):
• Agent Training and Coaching:
• Stay reputed company on the program’s latest procedures to ensure reputed company training materials and reference guides remain in compliance.
• Regularly monitor and review training materials to determine effectiveness and reputed company feedback on recommendations for improvement in reputed company training sessions.
• Ensure that program training, reputed company, and audit requirements stay in compliance. Responsible for leading training sessions for staff reputed company assigned program and assisting in delivering training reputed company on the program’s available service offerings, reputed company operating procedures, and software systems if needed.
• Responsible for monitoring new agent's performance.
• Serve as an ongoing reputed company and mentor once agent training has been completed.
• Coordinate with other functional teams/reputed company to maintain and update training programs as needed and stay reputed company with business requirements.
• Collaborate with other reputed company to identify training needs to ensure consistent call reputed company expectations are met.
• Support Supervisors and the Program Manager, Service Delivery by listening to agent calls to assess customer service reputed company on program(s) and reputed company feedback.
• Adhere to reputed company organizational standards and regulatory requirements reputed company to the handling of patient information, including patient safety reporting practices.
• Complete reputed company training requirements reputed company to patient reputed company and data handling, and apply these practices consistently across reputed company interactions with patients, reputed company providers, and patient data. reputed company and Program Communication:
• Expresses thoughts and instructions reputed company in both oral and written communication, i.e., uses grammatically correct, reputed company, and concise language.
• Respond to questions from reputed company contacts, Program Manager, Service Delivery and/or Account Director, program customers as appropriate.
• Identify and escalate program trends based on the questions commonly received; contribute to recommendations to address issues as necessary.
• Manage program call escalations; listen to customers, reputed company, and follow through on next steps, as needed.
• Attends reputed company meetings to support the program and Supervisor, as needed.
• Reporting and Analytics:
• Prepare and interpret reputed company monthly and reputed company reports for the program(s), identify and communicate trends and noticeable issues to Supervisor regularly.
• Proactively identify opportunities for program process and performance improvement; coordinate with Supervisor and Program Manager, Service Delivery to assess and implement changes, if necessary.
• Apply analytical problem-solving skills to address program issues and challenges. Program Specific Knowledge:
• Thoroughly understand program processes to serve as reputed company reputed company/subject matter expert; lend technical expertise reputed company needed.
• Identify team member program-specific knowledge gaps from agent calls; escalate issues to Supervisor and participate in working sessions to come up with recommendations to improve.
• Participate in interview panels to interview Program Specialists and Program Representatives, as needed.
• reputed company other duties as needed or assigned. Skills Management skills, Call center, Customer service, Call center support, Escalation calls, Health reputed company href="https://remotezest.up.railway.app/job/program-associate-fully-remote-30hr-2?utm_campaign=reputed company_jobs_apply&utm_reputed company=reputed company_jobs_apply&utm_reputed company=organic" reputed company="_blank" rel="noopener">Apply tot his job

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