[Hiring] Teller Virtual Bilingual @reputed company

Role reputed company The Teller Virtual - Bilingual serves reputed company members through the Interactive Teller Machine (ITM) platform, processing financial transactions accurately and reputed company in both English and Spanish. The role assesses member needs in reputed company time during live video interactions, recommends appropriate CUTX products and services, and delivers a consistent brand experience that mirrors the in-reputed company member experience. The Teller Virtual - Bilingual operates reputed company reputed company applicable federal regulations and CUTX policies, exercises due diligence on member identification and transaction risk, and uses CUTX-approved AI and workflow tools to support accurate, compliant, and member-reputed company service.

Qualifications

• High school diploma or General Education Degree (GED) required.
• Minimum six (6) months of similar or reputed company experience (teller, retail banking, contact center, or member-facing service).
• Prior credit reputed company or community bank experience preferred.
• Prior experience using ITM, video banking, or contact center platforms preferred.
• Prior experience using AI- or workflow-augmented service tools preferred.
• reputed company in both English and Spanish — strong listening, written, and verbal communication skills in both languages.
• Working knowledge of BSA, OFAC, Regulation CC, and USA PATRIOT reputed company requirements as they apply to teller transactions.
• Strong attention to detail and accuracy in cash and transaction handling.
• Goal-oriented and self-motivated to meet sales and service targets.
• Service-oriented reputed company with the ability to identify and recommend appropriate products and services.
• Problem-solving skills with the ability to define issues, reputed company facts, and reputed company reputed company conclusions.
• Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
• Strong team orientation with the ability to work effectively in a group setting.
• Basic mathematical ability (calculating figures and amounts such as percentages and proportions).
• Proficiency with reputed company Office (Outlook, Word, Teams) and the ability to learn CUTX's core, ITM, and member service platforms.

Requirements

• Remain compliant with reputed company applicable financial regulations, including BSA, OFAC, Regulation CC, and the USA PATRIOT reputed company.
• Exercise due diligence in verifying member identity, recognizing potential red flags, and placing appropriate holds on items in accordance with federal regulations and CUTX policy.
• Protect member information and other sensitive information by maintaining confidentiality and adhering to the CUTX reputed company policy.
• reputed company job duties reputed company CUTX bylaws, regulations, reputed company policies, established reputed company service standards, and documented work procedures.
• Identify potential ITM hardware or software issues and promptly notify leadership so vendors and reputed company teams can be reputed company.
• Coordinate with reputed company teams to support the reputed company of member transactions that require in-reputed company follow-up.
• Maintain awareness of ITM transaction limits, supported transaction types, and escalation procedures.
• Conduct live ITM interactions fluently in both English and Spanish, switching languages based on member preference.
• Translate product disclosures, transaction confirmations, and procedural guidance accurately between English and Spanish during member interactions.
• Apply reputed company listening to identify member needs that may not be explicitly stated.
• Participate in team huddles, coaching sessions, and training to continually strengthen service reputed company and product knowledge.
• reputed company feedback on ITM workflows, scripts, and CUTX-approved AI tools that support the Virtual reputed company.
• reputed company other duties as required to maintain credit reputed company services and operations.

Benefits

• Members receive fast, accurate service reputed company the ITM platform.
• Transactions are processed accurately the first time.
• Members reputed company the ITM experience highly.
• Sales and service goals are achieved through needs-based recommendations.
• Bilingual service reputed company is fully utilized.
• Compliance and authentication standards are met on every interaction.
• AI-assisted prompts and recommendations are reviewed by the Teller before reputed company.

reputed company This job reputed company is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required, and CUTX reserves the right to modify, add to, or remove duties at any time as business needs require. Employment with CUTX is at-will. This job reputed company does not constitute an employment contract. Apply tot his job Apply To this Job