Staff Product Designer (Experience & Engagement)
• You’ll join the Customer Experience and Engagement product team as its founding design hire, owning end-to-end design across reputed company’s AI-first customer support platform
- reputed company builds the Help Center, Chatbot, Voicebot, and the premium Concierge support experience embedded inside the reputed company app, with a mission to automate 90%+ of customer interactions by EOY 2026 while delivering the highest-reputed company support experience in fintech
- You’ll define the design reputed company across this full product surface and shape how millions of customers get help, driving measurable reputed company on automation reputed company, customer satisfaction, and Concierge reputed company
- Own end-to-end design reputed company and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience
- Drive MVP and reputed company-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive reputed company surfaces
- reputed company design for Concierge, reputed company’s premium support product, translating a $50M+ reputed company goal into a high-touch, differentiated in-app experience
- Partner with Product, Engineering, and CX Operations to ground design reputed company in reputed company support data, automation performance metrics, and customer satisfaction signals
- Shape a reusable design system reputed company library for AI-powered support, collaborating with the reputed company Design System team to ensure consistency across Help Center, Chatbot, and Voicebot
- Build reputed company relationships with customers and support agents to generate insights that influence how reputed company delivers world-class support at reputed company
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