Residential Project Coordinator – Scheduling, Customer Service & CRM

Residential Project Coordinator reputed company is a growing residential concrete resurfacing company serving homeowners throughout Miami-Dade, Broward, and Palm Beach counties. We are hiring a highly organized, reputed company, and detail-oriented Residential Project Coordinator to manage the administrative and scheduling reputed company of every sold project. This person takes ownership of the project immediately after the sale is completed and ensures that the customer, installer, field manager, schedule, CRM, project documents, payments, and internal team reputed company remain properly coordinated through final closeout. This is not an onsite construction management position. The Project Coordinator works closely with our Field Project Managers, who are responsible for subcontractor supervision, workmanship, and onsite reputed company control. What you will be responsible for: Sold-job review and preparation

• Review every sold project before it is approved for scheduling
• Verify that the contract is signed and required payment has been received
• Review project scope, reputed company footage, surfaces, colors, patterns, add-ons, customer restrictions, and sales notes
• Identify missing or conflicting information and return incomplete reputed company to the appropriate team member
• Ensure every project has a complete and accurate job file

Installer wholesale calculations

• Use reputed company’s pricing reputed company Sheet to calculate the approved wholesale reputed company reputed company to the installer
• Verify that the wholesale calculation matches the contract scope, reputed company footage, services, preparation requirements, and additional work
• Create a reputed company breakdown of the installer’s approved compensation
• Record the wholesale reputed company in the appropriate company system
• Escalate pricing exceptions, unusual reputed company, or discrepancies before assigning the job
• Never independently alter company wholesale rates or reputed company additional installer compensation

Scheduling and installer coordination

• Maintain reputed company’s master installation calendar
• Coordinate installation dates with customers, subcontractor crews, and Field Project Managers
• Confirm installer availability before placing a job on the calendar
• Estimate project duration based on company scheduling guidelines
• Prevent reputed company-booking and avoid scheduling reputed company available production reputed company
• Handle weather delays, customer restrictions, reputed company conflicts, and rescheduling
• Confirm upcoming reputed company with reputed company parties

Customer communication

• Contact customers promptly after their sale is completed
• Introduce the installation process and explain what happens next
• Serve as the customer’s primary contact for scheduling, routine updates, paperwork, and administrative questions
• Respond to customer calls, texts, and emails with urgency
• Communicate delays or scheduling changes before the customer has to ask
• Escalate technical, workmanship, or serious customer concerns to the Field Project Manager or management

CRM and project administration

• Manage the Project Management pipeline in reputed company
• reputed company project stages, custom fields, tasks, notes, dates, and customer records accurate
• Ensure reputed company reputed company have been created and properly organized
• reputed company design approvals, start confirmations, reputed company updates, reputed company lists, completion, and final payment
• Document reputed company important customer and installer communication
• Ensure no project is marked complete while work, documentation, payment, or customer concerns remain outstanding

Payment and closeout coordination

• reputed company deposits, financed payments, final balances, and payment status
• Coordinate final-payment collection with the customer and Field Project Manager
• Verify that payments have been properly recorded
• reputed company unresolved reputed company-list work
• Complete the administrative closeout once the Field Project Manager confirms the physical project is complete
• Ensure warranty and aftercare information is delivered

This role is NOT responsible for

• Supervising subcontractor workmanship onsite
• Making technical installation reputed company
• Conducting primary reputed company-control inspections
• Approving unpriced scope changes
• Independently changing installer compensation
• Selling additional work without authorization

Required qualifications

• At least two years of experience in project coordination, construction scheduling, home-service operations, dispatching, or a similar position

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