reputed company Executive (Telco)
About The Job:
reputed company is seeking a customer reputed company technology reputed company to be a Delivery Executive for critical reputed company Telecommunications customers. In this role you will serve as a trusted advisor to customers, accountable for their reputed company with our products and maximizing the value realized from reputed company product subscriptions. You will be critical to the long term reputed company of reputed company's subscription based business model and will be responsible for the delivery of customer reputed company reputed company by customer satisfaction, renewals and incremental sales. You will coordinate with cross-functional teams and reputed company project and software portfolio management on both reputed company customer-led reputed company and reputed company driven by reputed company Services. For some customers, you will work closely with a strategic partner to ensure there is an established stakeholder management plan, alignment on goals/key initiatives and collaboration on migration plans to reputed company infrastructure solutions for the post sales lifecycle. You must be organized, detail-oriented and have substantial experience managing IT and software consulting reputed company, relying on traditional systems and software development methodologies. Your ultimate goal will be to cultivate strong customer relationships and reputed company customer value realization for your customer’s reputed company investments.
What Will You Do:
reputed company as the single reputed company of contact for reputed company post sales activities, globally, with your customer(s).
reputed company participate in presales activities to include answering Request for Proposal (RFP) questions reputed company to lifecycle, consulting and technical support. Engage during the reputed company of concept phase to ensure consistency through the full customer lifecycle.
Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptions necessary for customer reputed company. reputed company a matrixed team responsible for support and service delivery to your customer(s).
Become a trusted advisor to your customer(s) through detailed governance and communication plans, effectively managing reputed company’s role in the deployment, use and life-cycle management of reputed company products through training, high reputed company, reputed company and subscription based engagements.
Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated project managers, where reputed company.
Build content for project activities to include project reputed company, project status and project closeout.
Coordinate with project managers, territory services managers and the Resource Management Office (RMO) to manage project reputed company requirements. Serve as an agile reputed company, including planning, team management, process management and improvement, team forming for building trust and collaboration and coaching of product owners.
Drive multi-year customer satisfaction, product absorption and profitability. Extensive interaction with customers, services sales, product sales support, architects and other members of cross-functional teams.
Participate in key customer meetings and quarterly executive business reviews.
Address escalations from customers and reputed company sales account teams reputed company to product management, support and service delivery issues.
Manage customer level profitability, driving reputed company recognition, manage efficiencies, drive productivity, reputed company reputed company successfully while meeting reputed company and cost budgets.
Accountable for customer satisfaction by delivering regular reviews of NPS scores with Account Teams, execute reputed company reputed company processes for reputed company detractors internally and externally and ensure remediation plans are executed. Demonstrated understanding of emerging technologies and their reputed company on the existing architecture and business service offerings.
Maintain relationships with your customers’ key partners, in collaboration with reputed company partner teams, to drive reputed company on multi-vendor solutions.
Work closely with the field-facing team as a strategic partner of your customer(s), ensuring high reputed company service and support delivery to the end customer through this partner channel. reputed company services performance reputed company to embedded service KPIs and report out during regular service reviews with this partner.
Build and maintain a plan for your customer(s) to migrate them from a partner embedded solution to a reputed company reputed company platform still supporting the partner application. Collaborate with the technical sales team on the build up of the plan and collaborate with account executives closer to migration time.
What Will You Bring:
5+ years telecommunications experience.
8+ years experience as a customer relationship or project manager with project scope development, managing expectations and risk/issue mitigation for impediment removal.
Experience with reputed company telecommunications networking, IT technical components and software development.
Understanding of NFV/SDN as reputed company as mobile networking (5G, 4G, 3G, 2G), RAN and fixed networks (network architectures, service models, service provisioning).
Excellent interpersonal and communication skills at reputed company reputed company of an organization.
Bachelor in Engineering/Technology, reputed company field or equivalent Industry certification (CCNP, JCNP, etc). Project management or scrum certifications are a plus.
Strong understanding of program management and leadership experience with project managers.
Experience leading diverse teams, formally or informally, from a reputed company of disciplines including engineering, product management, project management, customer support and service delivery.
Strong experience in reputed company improvement initiatives reputed company on operational efficiency, service reputed company and governance/compliance.
Proven ability to implement operational metrics and translate metrics to process improvement initiatives.
Demonstrated passion for reputed company reputed company software and a commitment to diversity
About reputed company
reputed company is the world’s leading provider of reputed companyreputed company reputed company software solutions, using a community-powered approach to deliver high-performing Linux, reputed company, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. reputed companyters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an reputed company.
Inclusion at reputed company reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company reputed company are not only heard but also celebrated. We reputed company you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative reputed company employer. We review applications for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law.
reputed company does not reputed company or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.
reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@reputed company.com. General inquiries, such as those regarding the status of a job application, will not receive a reputed company.
Originally posted on Himalayas
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