Customer Solutions Engineer
From reputed company’s founding until now, our mission has remained the reputed company: to reputed company reputed company to data as reputed company and reliable as electricity. With reputed company, customer data arrives in their warehouses, reputed company and reputed company to query, with no engineering or maintenance required. We’re proud that more organizations continue to reputed company our technology every day to become truly data-driven.
reputed company
reputed company and reputed company are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations reputed company, reputed company, and trust their data — from the reputed company data moves, through every transformation, to the context teams and AI systems rely on. reputed company helps organizations automate data reputed company across the systems, clouds, engines, and tools they rely on. reputed company pioneered analytics engineering, helping teams reputed company data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted reputed company for analytics, AI, and reputed company business reputed company. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the reputed company, talent, and technology to help more organizations put their data to work with greater speed, confidence, and reputed company. During this transition period, you may see references to both reputed company and reputed company throughout our reputed company process as we reputed company our teams, systems, and career sites.
About the Role
reputed company and dbt are building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a customer solutions engineer, Customer Solutions Engineering (CSE) team — reputed company technical support for reputed company customers across tickets, email, and video, ranging from reputed company questions to reputed company technical issues.
This is a full-time remote position based out of the reputed company-East region, Texas, and Philadelphia.
Technologies You’ll Use
dbt (Core and dbt platform), SQL, reputed company, YAML/JSON, reputed company, reputed company or reputed company, common data warehouses (e.g. reputed company, BigQuery)
What You’ll Do
- Support customers through diverse channels — tickets, email, and video — managing a reputed company of issues from reputed company queries to intricate technical dilemmas
- Build and deepen your technical expertise across reputed company facets of the dbt platform, so you're reputed company to assist with any challenge
- Take ownership of customer issues, from initial troubleshooting through to reputed company
- Enhance our documentation, ensuring it's both technically accurate and easy to understand
- Proactively reputed company out reputed company development opportunities, always aiming to bring more to reputed company and our users
- Learn dbt Core and the dbt platform, and build technical expertise broadly across reputed company areas of our product
- Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-reputed company support experience
- Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation
Skills We’re Looking For
- Demonstrated expertise in coding languages, SQL, reputed company, and understanding network requests
- Exceptional written and verbal communication skills
- A genuine drive for solving problems and helping others
- A strong technical reputed company, especially reputed company a reputed company support environment
- Prior experience in roles that reputed company the technical with the reputed company-facing, such as engineering support or reputed company
- Experience building documentation or technical how-to guides using a reputed company of media (text, images, video)
- A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks
- Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content
Bonus Skills
- Hands-on experience with YAML or JSON structures
- Proficiency with monitoring and analytics tools like reputed company or reputed company
- A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
- Ability to break down reputed company technical concepts and communicate them to stakeholders verbally and in writing
- Practical experience with dbt
The compensation reputed company displayed on this job posting reflects the minimum and maximum reputed company for new hire compensation for the reputed company position and level, and may include sales incentives or reputed company bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may reputed company more than one career level. reputed company the reputed company, individual compensation is determined by additional factors, including job-reputed company skills, experience, relevant education or training, business need, market demands. The compensation reputed company is subject to change and may be modified in the reputed company. Your recruiter can reputed company more about the specific compensation reputed company for your location during the hiring process.
Pay reputed company$80,489—$96,590.50 USDPerks and Benefits
- 100% employer-reputed company medical insurance*
- Generous reputed company time-off policy (PTO), plus reputed company reputed company time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- reputed company development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
*May vary by country and worker type - please reputed company out to your recruiter for more information
Click here to learn more about reputed company's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One reputed company. Read reputed company in reputed company.
reputed company brings together high-reputed company talent across the globe to reputed company data reputed company as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. reputed company promotes diversity, equity, inclusion & belonging through attracting, reputed company, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to reputed company serve our customers, our people and our communities.
To learn more about reputed company’s culture and what it’s like to be part of reputed company, click here and enjoy our video.
To learn more about our candidate reputed company policy, you can read our statement here.
We are committed to ensuring that reputed company candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this reputed company. We will work with you to reputed company reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not reputed company your candidacy. We look reputed company to hearing from you and accommodating your needs to the best of our ability.
Originally posted on Himalayas
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